Solution Leader-Digital Service

Key Responsibilities

1. Client-Facing Leadership

Represent Anaptyss Digital Services in client conversations across discovery, solutioning, proposal defense, demos, workshops, governance meetings, and executive reviews.

Understand client business problems, ask intelligent questions, and help shape practical solutions across AI, automation, data, platforms, applications, infrastructure, and managed services.

Build credibility with client stakeholders across business, technology, operations, risk, compliance, and procurement.

Convert loosely defined client needs into structured problem statements, solution hypotheses, delivery options, and next-step actions.

Support and, over time, lead client workshops, discovery sessions, roadmap discussions, and operating model conversations.

2. Solutioning and Digital Services Strategy

Work closely with the CDO, presales, delivery, product, and technology teams to create solution responses for client opportunities.

Shape solution constructs across:

AI-led operations

Digital process automation

Data engineering and analytics

Application and platform modernization

Managed services

Technology operations

Infrastructure and cloud support

Risk, controls, and compliance-led AI solutions

BFSI domain-led transformation

Translate business needs into clear solution components, implementation approaches, governance models, commercials, and value cases.

Bring structure to ambiguous opportunities and help the team move from concept to client-ready solution.

Ensure that proposals and solution narratives are not generic, but specific, differentiated, credible, and aligned to client context.

3. Pursuit and Proposal Leadership

Support strategic pursuits from qualification to submission to presentation.

Own or co-own proposal workstreams, including:

Understanding the RFP or client ask

Defining the response structure

Coordinating inputs from technology, delivery, operations, and commercial teams

Creating executive narratives

Preparing solution slides and written responses

Building differentiated value propositions

Supporting pricing and effort assumptions

Preparing client presentation material

Ensure that proposals are coherent, commercially sensible, and aligned to Anaptyss capabilities.

Drive proposal discipline, including timelines, ownership, review cycles, and quality control.

4. Delivery Governance and Program Oversight

Act as a bridge between client expectations and internal execution.

Track key client commitments, delivery milestones, risks, dependencies, and open actions.

Support governance for strategic accounts and major programs.

Help create delivery rhythm across standups, reviews, escalations, dashboards, and executive updates.

Identify early warning signals in delivery and proactively escalate issues before they become client problems.

Work with delivery leaders to ensure quality, timeliness, documentation, and client satisfaction.

This person need not be the day-to-day project manager for every engagement, but must have enough delivery depth to know when execution is healthy and when it is drifting.

5. Operating Model and Capability Building

Help build the internal operating model for Anaptyss Digital Services.

Support the creation of repeatable playbooks, templates, methods, solution accelerators, reusable proposal content, case studies, and delivery frameworks.

Contribute to capability development across priority areas such as:

AI services

Data and analytics

Digital process automation

Application development

Platform engineering

Cloud and infrastructure

Technology operations

Financial services domain solutions

Help define how teams should be organized, how work should flow, how opportunities should be qualified, and how delivery should be governed.

Support hiring, team structuring, role clarity, and performance expectations as the Digital Services organization scales.

6. Product and IP Support

Support the go-to-market and client-facing positioning of Anaptyss products and IP, including offerings such as ANA, CovenAce, IndexAI, and other AI-led solutions.

Help convert product capabilities into client-ready narratives, demo flows, implementation models, pricing constructs, and value propositions.

Work with product and engineering teams to ensure client feedback is captured, prioritized, and translated into product roadmap inputs.

Bring a practical enterprise lens to product conversations, especially around security, integration, deployment, compliance, explainability, and operational support.

7. Commercial and Business Growth Support

Support revenue growth by helping convert opportunities into signed engagements.

Assist in account planning, opportunity shaping, partner conversations, and commercial strategy.

Understand basic pricing models across professional services, managed services, outcome-based work, subscription-based products, implementation fees, and support models.

Help build business cases and articulate value in terms of productivity, cost reduction, risk reduction, speed, quality, control, and scalability.

Support the CDO in building a strong pipeline and improving deal conversion quality.

8. Internal Execution Discipline

Create structure, momentum, and accountability inside the Digital Services organization.

Drive follow-ups, action tracking, documentation, ownership clarity, and decision discipline.

Help ensure that teams do not operate in silos across sales, presales, delivery, product, engineering, and operations.

Convert high-level direction into actionable plans.

Be comfortable chasing details without becoming a micromanager.

Ensure that important initiatives do not remain stuck in discussion mode.

Required Experience

15 to 18 years of experience in digital services, technology consulting, IT services, managed services, financial services technology, product implementation, or transformation programs.

Strong client-facing experience with mid to senior-level stakeholders.

• Experience working across multiple technology areas rather than only one narrow specialization.
• Exposure to at least some of the following areas:

AI and automation

Data and analytics

Cloud and infrastructure

Application development

Digital transformation

Managed services

Technology operations

BFSI platforms

Enterprise systems integration

Risk, compliance, or controls technology

• Experience supporting or leading proposals, solutioning, client workshops, and executive presentations.
• Experience working in a services environment where ambiguity, speed, client pressure, and cross-functional coordination are part of the role.
• Prior experience in BFSI, banking, fintech, payments, lending, risk, compliance, or financial services operations will be strongly preferred.