Service Desk Engineer (German and English)

About the Job

As a Service Desk Engineer at Aspire, you will determine problems within specific systems, provide solutions for issues you find in the process, software, and maintain existing systems.

What You'll Do

• Provide technical support via phone, email, chat, or ticketing system for hardware, software, and network issues.
• Manage support tickets: log, update, resolve, and escalate as needed.
• Handle user account setup, access management, and device provisioning (Active Directory, Office 365, etc.).
• Document solutions and contribute to the internal knowledge base.
• Ensure compliance with IT security standards; monitor and report threats.
• Deliver excellent customer service and user education.
• Support IT projects, deployments, and upgrades.

What You'll Need

• Bachelor’s degree in Software Engineering or any IT-related field.
• 0–1 years of experience.
• Familiarity with Windows, Linux, and Mac administration.
• Fluent English and German is a must.
• Understanding of troubleshooting device/system-related issues.
• Excellent command of English communication skills (spoken and written).
• Awareness or knowledge of IT security best practices as defined by ISO / SOC or similar.

Why Aspire

In addition to a competitive long-term total compensation with salary and performance-based bonus, we have a reward philosophy that expands beyond this.

• Be part of a \"Remote is here-to-stay\" organization.
• Work and learn from great minds.
• Explore new opportunities to learn and grow every day by attending technical and non-technical training.
• Get market exposure by working with international tech leaders.
• Attend virtual and onsite international tech conferences.
• Nursery reimbursement benefit.
• Exposure to work in an IT environment that adheres to rigorous security and compliance standards defined by ISO / SOC.