VMware Administrator - L2, On-site | 24/7 Rotational Shifts
Job Description
About the Role
We are looking for a skilled VMware Administrator (L2) to manage, maintain, and optimize the virtualization environment. The ideal candidate will take a proactive approach to ensure the security, performance, and reliability of the virtual infrastructure. You will provide L2 technical support and troubleshooting for VMware infrastructure — including ESXi, vCenter, virtual machines, Veeam/Commvault Backup, HCI, and SAN/NAS Storage.
Key Responsibilities
Virtualization Infrastructure
• Provide L2 technical support for VMware infrastructure, including troubleshooting and resolving issues
• Monitor and respond to alerts and notifications from VMware monitoring tools
• Perform routine maintenance tasks such as patching and upgrading VMware software
• Troubleshoot and resolve issues related to virtual machine performance, networking, and storage
• Collaborate with L1 resources to resolve issues and escalate complex problems to L3 as needed
• Document knowledge and procedures in a knowledge management system
• Participate in on-call rotation and provide 24/7 support
• Manage vendor relationships for logged support cases
Qualifications
Education
Bachelor's degree (B.Tech) in Information Technology, Computer Science, or a related field — or equivalent work experience.
Certifications
Mandatory: VMware Professional Level Certification (VCP or VCAP preferred)
Experience
• 5+ years of hands-on experience with VMware infrastructure (ESXi, vCenter, vSphere)
• Strong understanding of VMware architecture, configuration, and troubleshooting
• Experience with VMware troubleshooting tools such as ESXi logs and vCenter performance charts
• Strong knowledge of Veeam Backup and Replication technologies
• Experience with SAN/NAS Storage infrastructure configuration
• Strong understanding of HCI technology
• Experience with Cisco Intersight and UCS Manager
Soft Skills
• Excellent communication and interpersonal skills
• Strong problem-solving ability and capacity to work under pressure
• Ability to work both independently and as part of a collaborative team
Nice to Have
• Experience with other virtualization platforms (e.g., Hyper-V, KVM)
• Knowledge of cloud computing platforms
• Experience with IT service management frameworks
Work Environment
This is an on-site role requiring availability for 24/7 rotational shifts. The engineer will also support planned activities — including Patching, Migration, and DR Drills — which may occur during night shifts.
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