Director-Staffing Operations and Process Excellence

Location: Noida – 132

Work Model: Hybrid

• Monday to Thursday – Work from Office
• Friday – Work from Home

Work Timings

• Shift: EST Hours
• Timing: 6:00 PM IST to 3:00 AM IST

We are looking for a Process Excellence Leader to drive operational efficiency and transformation within our US IT Staffing business .

This role will act as a key bridge across Finance, Operations, MIS, and Sales , enabling alignment across demand planning, submissions, closures, and revenue through structured processes and data-driven insights.

Key Responsibilities

• Lead process improvement initiatives using Six Sigma methodologies (DMAIC or equivalent)
• Conduct value stream mapping to identify gaps and implement scalable solutions
• Analyze financial & operational data to drive actionable insights and revenue alignment
• Standardize metrics and reporting across Sales, Operations, and FP&A
• Collaborate cross-functionally to optimize throughput and delivery performance
• Drive automation initiatives to improve recruiter productivity and reduce manual effort
• Monitor key funnel metrics (submissions, turnaround time, closures) and highlight risks with solutions
• Lead transformation projects focused on efficiency, turnaround time, and output optimization

What We’re Looking For

• Six Sigma Black Belt / equivalent (PMP is a plus)
• Strong experience in process excellence, automation, and cost optimization
• High level of financial acumen and analytical capability
• Experience in US IT staffing / BPO / managed services environment
• Familiarity with VMS, MSP, ATS platforms preferred

Ideal Candidate Background

Professionals currently working in US IT Staffing or BPO firms with exposure to process excellence and operational transformation