Program Manager

Job Title: Program Manager

Experience: 3 - 6 years

Salary: 35K - 45K (Max. Budget)

Location: Coimbatore, Tamil Nadu, India

Job Overview:

Booktara.com is looking for a mid-level Program Manager to manage and coordinate SaaS product and

business programs from planning to execution. The ideal candidate should have hands-on experience working with SaaS-based products, strong coordination skills, excellent communication, and the ability to work closely with cross-functional teams to ensure timely delivery of project goals.

Key Responsibilities:

 Own and manage program execution for Booktara.com, ensuring project milestones, timelines, and

deliverables are clearly tracked and completed on time.

 Coordinate with product, technology, marketing, sales, support, and leadership teams to align priorities and remove blockers.

 Bring hands-on SaaS experience to support product planning, customer journey improvements,

subscription workflows, onboarding, retention, and operational execution.

 Create, maintain, and update project plans, task trackers, status reports, dashboards, and documentation

for management review.

 Conduct regular follow-ups with internal teams to ensure assigned tasks are progressing as planned.

 Identify risks, delays, dependencies, and process gaps early, and report them to management with clear

action plans.

 Support coordination between management and department heads for business growth initiatives, product

enhancements, marketing campaigns, and customer experience improvements.

 Prepare weekly and monthly progress reports covering completed tasks, pending tasks, key risks, and

upcoming priorities.

 Ensure structured communication across teams, including meeting notes, action items, reminders, and

timely escalation of critical issues.

 Help improve internal workflows, SOPs, and program management processes for better productivity and

accountability.

Required Skills & Experience:

 Mid-level experience in program management, project coordination, SaaS operations, product operations,

or a similar role.

 Must have hands-on experience or strong working knowledge of SaaS business/product workflows.

 Strong understanding of task ownership, milestone tracking, stakeholder coordination, and reporting.

 Excellent written and verbal communication skills in English; Tamil communication is an added advantage.

 Ability to multitask, prioritize work, document tasks clearly, and follow up until completion.

 Experience using tools such as Google Workspace, Excel/Sheets, project trackers, CRM tools, helpdesk

tools, or project management platforms is preferred.

 Strong problem-solving mindset with the ability to work independently and coordinate with multiple teams.