Guest Relations Executive / Supervisor / Manager
Job Description
About Us: Zivaya is a chain of luxury wellness outlets at major chains of hotels, palaces, airports and lounges across India. We offer premium therapies, beauty, spa & hair treatments. Our outlet in Ahmedabad is located inside The Ummed hotel.
Website: zivayawellness.com
Job Title: Guest Relations Executive / Supervisor / Manager – Wellness Outlet (Spa)
Location: The Ummed Hotel, Ahmedabad
About the Role
We are seeking a confident, outgoing, and sales-oriented Guest Relations Executive / Supervisor / Manager to represent our wellness outlet (managed by us) inside The Ummed hotel in Ahmedabad. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.
Key Responsibilities
Guest Engagement & Sales
%CF; Proactively approach and greet guests in the lobby with confidence and warmth
%CF; Introduce guests to our wellness services, express therapies, and special offers
%CF; Generate sales by converting walk-in guests through persuasive communication and relationship-building
%CF; Upsell and cross-sell services based on guest needs, time availability, and preferences
%CF; Maintain a strong presence in the lounge to maximize visibility and walk-in conversions
Revenue Generation & Promotions
%CF; Consistently work towards daily and monthly sales targets
%CF; Support cross-promotions with other outlets of the hotel to drive additional footfall
%CF; Assist in executing in-lounge promotions, offers, and campaigns
%CF; Capture guest interest efficiently
Guest Experience & Brand Representation
%CF; Deliver a warm, premium, and professional guest experience at all times
%CF; Act as the first point of contact and brand ambassador for the wellness outlet
%CF; Address basic guest queries and escalate concerns to the Outlet Manager when required
%CF; Ensure the outlet ambience, hygiene, and presentation meet high service standards
Operational Support
%CF; Coordinate with therapists and beauticians to ensure smooth guest flow
%CF; Support appointment scheduling and service readiness
%CF; Follow SOPs related to service standards, hygiene
Desired Profile
%CF; Strong people skills with confidence in initiating conversations with strangers
%CF; Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred
%CF; Comfortable approaching guests and actively promoting services
%CF; Excellent communication skills in English; additional languages are a plus
%CF; Well-groomed, presentable, and professional demeanor
%CF; Responsible, disciplined, and dependable
Work Environment & Flexibility
%CF; Willingness to work flexible shifts
%CF; Ability to perform in a fast-paced, high-footfall environment
Compensation
%CF; Fixed salary plus very attractive performance-linked incentives
%CF; High earning potential for strong sales performers
Preferred Criteria
%CF; Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty, or service-oriented sales
%CF; Non-smokers preferred
