Order Management Specialist

Summary:

Manage customer sales orders end-to-end, from order receipt to delivery. Create and maintain sales orders in SAP and resolve pricing, master data, or system issues. Identify, monitor, and resolve order blocks, including credit, delivery, MOQ/MOV, permits, and lead time issues. Coordinate with Credit, Customer Service, Supply Chain, and Operations teams to fix order issues. Send order confirmations, proactive delay updates, and handle order changes or cancellations. Track open orders, ensure SLA compliance (24 hours), and escalate issues when needed.

Responsibilities:

• Manage customer sales orders from receipt to delivery.
• Create and maintain sales orders in SAP.
• Resolve pricing, master data, or system issues.
• Identify, monitor, and resolve order blocks.
• Coordinate with various teams to fix order issues.
• Send order confirmations and proactive delay updates.
• Handle order changes or cancellations.
• Track open orders and ensure SLA compliance.
• Escalate issues when needed.

Requirements:

• 2-5 years of experience.
• Customer Service experience.
• PC and System skills (SAP knowledge – not a must, XLS, Word).
• Fluent English.
• Strong customer service attitude.
• Good analytical skills.

• Strong interpersonal and communication skills.
• Good problem-solving skills.
• Team player.
• Attention to detail and accuracy.
• Outlook and Excel knowledge.
• Precision in tasks.

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