Posted 17 June, 2026
HR Assistant II
VARITE INDIA PRIVATE LIMITED
Hyderabad, Telangana, IN
Full Time
Reference: 26-33885-2522-2
Company Name: VARITE India Private Limited
About The Client:
A multinational technology and e-commerce company based in the United States is widely recognized as one of the world's largest online retailers. In addition to e-commerce, it is a major player in cloud computing through its cloud services division and has expanded into areas such as streaming services, artificial intelligence, and smart devices.
Essential Job Functions:
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status
About The Client:
A multinational technology and e-commerce company based in the United States is widely recognized as one of the world's largest online retailers. In addition to e-commerce, it is a major player in cloud computing through its cloud services division and has expanded into areas such as streaming services, artificial intelligence, and smart devices.
Essential Job Functions:
- Working knowledge of real-time monitoring in a Call Center environment, including Service Level (SL), Volume Offered/Incoming/Handled vs. STF/Commit, Outsourcing %, age and size of email backlogs, missed contacts, calls in queue, and wait time.
- Maintain and manage Excel templates and reporting dashboards.
- Write Root Cause Analysis (RCA) reports for service failures and operational issues.
- Support day-to-day operations by maintaining constant communication with site operations, senior leadership, content teams, technology teams, and other internal stakeholders on real-time metrics and performance.
- Identify irregularities impacting Service Levels (SL) and candidate experience; notify vendor partners and recommend mitigation actions such as capacity adjustments and minimizing agent non-productive time.
- Ensure timely discovery, troubleshooting, and escalation of system outages by identifying affected parties and assessing business impact before engaging technical teams.
- Maintain a thorough understanding of queues and routing profiles; perform skill blending and profile modifications as required.
- Configure and manage Priority Queue (PQ), Visibility Threshold (VT), and Preserve Avail (PA) settings based on Service Level and occupancy performance.
- Process NPT (Non-Productive Time) cancellations and drive overtime (OT) requests when required.
- Manage occupancy levels, including VTO (Voluntary Time Off) decisions and NPT approvals.
- Monitor AUX states and non-adherence; escalate concerns to Planning and Vendor Management teams.
- Generate and distribute intraday reports, including call-out reports and operational updates.
- Support the review and enhancement of existing SOPs and develop new SOPs based on incident learnings and operational requirements.
- Demonstrate strong verbal and written communication skills, including the ability to summarize daily performance and address leadership queries with appropriate RCA and action plans.
- Manage user profiles, including onboarding, offboarding, access management, and access reconciliation activities.
- 6+ months of customer service experience
- 6+ months of Microsoft Office products and applications experience
- Preferred qualifications
- Working knowledge in Client Connect.
- 1+ years of customer service experience
- 1+ years of Workforce Management (Real Time Monitoring) experience in Call Center environment.
- 1+ years of Microsoft Office products and applications experience
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status
