Job description
Job Description- A Remote Support & Desktop Support Engineer provides technical assistance to end-users and customers remotely, troubleshooting and resolving software and hardware issues, ensuring smooth operation of systems and maximizing customer satisfaction
- Diagnose and resolve technical issues remotely, utilizing remote access software and communication tools.
- Assist with software installations, upgrades, configurations, and hardware troubleshooting.
- Communicate effectively with customers, providing clear instructions and updates on issue resolution.
- Manage and track support tickets, ensuring timely resolution and follow-up.
- Utilize remote desktop software to access and control customer systems for troubleshooting and support
- Provide training and guidance to end-users on using software and hardware.
- Familiarity with remote access software and tools.
- Experience with using and managing ticketing systems
