Salesforce CRM Analytics Specialist

Area(s) of responsibility

Empowered By Innovation
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities.

Salesforce CRM Analytics Consultant

Experience: 4-6 Years
Location : Pune, 5 Days working from Office
Role: Drive analytics initiatives across manufacturing, sales, service, supply chain, and dealer ecosystems with focus on actionable insights.

Key Responsibilities
Develop dashboards, reports, and analytics solutions
Work with business teams to identify and deliver data-driven insights
Analyze data from DMS, CRM (Salesforce), ERP, and manufacturing systems
Support predictive analytics (forecasting, trends, anomaly detection)
Ensure data quality and reporting accuracy

Skills Required
Experience: 4-6 years in Analytics / BI
Tools: Salesforce Analytics
Strong SQL, basic Python/R (preferred)
Knowledge of data modeling & ETL concepts
Exposure to CRM, ERP, DMS datasets

Domain Understanding
Manufacturing / Automotive / Industrial processes
Sales, service, inventory, or dealer analytics

Education
Bachelor's in Engineering / Data / Statistics (certifications preferred)

Success Metrics
Adoption of dashboards
Delivery of impactful insights
Contribution to business outcomes.