Salesforce QA Lead

The QA Lead will play a pivotal role in leading and mentoring QA teams, defining QA strategies, and ensuring the highest quality standards for Salesforce solutions. This role requires a deep understanding of Salesforce ecosystems, strong leadership skills, and the ability to collaborate effectively with cross-functional teams.At Zensar, we're "experience-led everything". We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

• 7-10+ years of QA experience, with 3+ years as a QA Lead in Salesforce ecosystems.
• Strong understanding of Salesforce data model, Apex triggers, flows, validation rules, and Lightning components.
• Experience with test management tools such as Jira, Azure DevOps, and Zephyr.
• Proficiency in automation testing, with a background in tools like Selenium and Provar.
• Excellent communication, stakeholder management, and leadership skills, with the ability to work in Agile/Scrum environments.
• Analytical and problem-solving capabilities, with a focus on delivering high-quality Salesforce solutions.
• Experience in large-scale enterprise Salesforce implementations is preferred.
• Knowledge of CI/CD automation tools like Copado and Gearset is an asset.
• Salesforce certifications, including Administrator (ADM 201), Platform App Builder, and Quality Engineer, are advantageous.
• A proven track record of successful QA leadership and strategy implementation.

• Define and execute QA strategies for Salesforce projects, including Sales Cloud, Service Cloud, and Experience Cloud.
• Establish QA standards, templates, and best practices for comprehensive Salesforce testing.
• Lead and mentor QA engineers, providing guidance and support throughout testing phases.
• Participate in sprint planning, story grooming, and release planning to ensure efficient QA processes.
• Prepare detailed test plans, scenarios, and cases for Salesforce features, covering functional, regression, and integration testing.
• Manage test execution across multiple releases and environments, ensuring thorough coverage.
• Implement Salesforce test automation frameworks using tools like Selenium, Provar, and Katalon, and integrate automation into CI/CD pipelines.
• Lead defect management, conducting triage calls and driving resolution with development and product teams.
• Maintain QA metrics and dashboards, tracking defect density, test coverage, and cycle time.
• Collaborate closely with Salesforce developers, admins, architects, and business stakeholders to ensure aligned QA efforts.