BPO Business Support Senior Associate

About NTT DATA:

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.

Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are.

Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.

Being part of a global PIONEER - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Work Schedule & Benefits:

Shift Timing: US-Canada Shift (Night Shift - aligned to North American time zones)

Working Hours: 10 hours per shift (including breaks as per company policy)

Work Mode: 100% Work from Office

Transportation: Company-provided pick-up and drop facility (for night shifts)

Role Summary:

Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.

Key Responsibilities:

Make high-volume outbound calls to prospective and existing customers

Promote telecom products (plans, upgrades, bundles, retention offers)

Understand customer needs and recommend tailored solutions

Achieve daily, weekly, and monthly sales targets

Handle objections and rejections professionally

Maintain accurate CRM records (calls, conversions, follow-ups)

Ensure compliance with scripts, quality, and process standards

Deliver strong customer experience while maximizing revenue

Required Skills:

Strong communication with neutral/clear English accent

Sales mindset with persuasive ability

Active listening and customer empathy

Resilience and ability to handle rejection

Basic system/CRM handling

Eligibility:

Graduate (flexible based on communication skills)

2-4 years of experience (freshers welcome; BPO/sales preferred)