desktop Engineer

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• Technical Support & Troubleshooting:\n
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  • Providing Tier 1/Tier 2 support via phone, email, or ticketing systems (e.g., Jira, ServiceNow).
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    Diagnosing and resolving hardware issues (computers, printers, scanners, peripherals)

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    .

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    • Installing, upgrading, and troubleshooting software, operating systems (Windows/macOS), and applications.
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    • Performing remote troubleshooting to minimize user downtime.
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  • Infrastructure & System Maintenance:\n
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    • Configuring and deploying new workstations for user onboarding.
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    • Managing user accounts, permissions, and security groups in Active Directory, Microsoft 365, or Google Workspace.
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    • Implementing security updates, patching systems, and ensuring antivirus software is active.
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    • Maintaining network connectivity, including troubleshooting DNS, DHCP, and VPN issues.
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  • Documentation & Asset Management:\n
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    • Documenting technical issues and resolutions in the ticketing system to build a knowledge base.
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    • Maintaining inventory records of IT assets (hardware/software licenses).
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      Creating user guides and training employees on IT policies.

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      Taggd +10

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Core Technical Skills

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• OS: Windows 10/11, macOS, Linux.
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• Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi configuration.
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• Hardware: Desktop/laptop repair, printer troubleshooting.
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• Tools: Active Directory, MS Office 365, SCCM/Intune, Ticket Management
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