End User Support Specialist

User On Prem IT support:

• Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones et

c.)• Provisioning and deprovisioning of corporate devices (laptops, phon

es)• Replace broken devices with temporary devices in accordance with Ericsson’s proces

ses• Provide technical guidance to end users for day-to-day IT issues within the office environm

ent• Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM..

)
.Office IT Infrastructure Suppo

rt:• Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, v

oice )• Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS,

Secnet• Network connectivity basic troubleshooting (example : Wi-Fi

, LAN)• On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital sig

nage .• Basic tasks for PABXs where applicable in coordination with L2

teams• Print equipment receipt, install, and test the pr

inter.• AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV s

upport• Workplace monitor deployment, testing, and logistics ha

ndling• Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instruc

tions.• Onsite assistance during scheduled maintenance or escalations (as coordinated by Eri

css

on)• Coordinate with vendors or local service providers for repairs and equipment replacements as

nee

ded.• Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing withi

n the

team.• Escort 3rd party providers to Ericsson local data room (local network provider, global print provider/partner, global video provid

er/par

tner…)• Assist during internal/external audits & SOX and ot

her com

pliance*Ass

et Manag

ement: *• Receive, unbox, and register devices in the hardware asset management system in accordance with E

ricsson procedures• Tag /Label assets following Eri

csson’s guidelines• Test devices upon arrival & store securely in Ericsson-provided facilities (may include mounting /dem

ounting in racks).• Image in stock devices with latest

approvedOS images• Update records regularly to maintain accurate inve

ntory information.• Perform periodic audits of hardware assets to ensure compliance with Ericsson’s asset management policies following Ericsson’s instructions. Provide timely reports on asset status to relevant stakeh

olders asrequired.• Wipe devices and arrange for their disposal in accordance with Ericsson’s approved Disposal Process (including Inform the asset owner and provide certificate evid

ence as required).• Arrange temporary laptop loans

from local stock.• Coordinat

e warranty repairs• Clean/check devices b

efore redeployment• Offsite Tape management coordination with 3rd party supplier

(where applicable)• Assist during internal/external audits & SOX &

other co

mpliancesProject

Based Sit

e Support:• Support for office moves, equipment relocations, or har

dware refresh projects• Assist local business events such as AEMs

• , demos (demand
• based)Seniority
• LevelMi
• d-Senior levelIndustryTechnology,
• Information an
• d MediaE
• mployment Typ
• eContractJob Functions
• Infor
• matio
• nTechno