Customer Success Executive

About the Company

Actowiz Solutions — a fast-growing data technology company (Web Data Scraping, Automation, SaaS) — is looking for Customer Success professionals who can build strong client relationships, ensure smooth project execution, and drive long-term customer retention across global markets.

About the Role

We’re Hiring: Customer Success Executive (2–5 Years) Location: Ahmedabad | Full-time | Global Client Interaction

Responsibilities

• Act as the primary point of contact for global clients (US, EU, Middle East).
• Manage onboarding, adoption, and ongoing support for all assigned customers.
• Understand client requirements and coordinate with internal teams (Tech, Product, Sales).
• Ensure timely delivery of services and resolve client concerns proactively.
• Maintain customer health scores, feedback, and renewal status through CRM.
• Identify upsell / cross-sell opportunities and collaborate with the sales team.
• Prepare client reports, documentation, and communication updates.
• Handle key enterprise accounts
• Lead CS processes and improvements
• Mentor & guide Customer Success Executives

Qualifications

• 2–5 years of experience in Customer Success / Account Management (IT/SaaS preferred).

Required Skills

• Strong communication, relationship-building, and problem-solving abilities.
• Experience working with CRMs, support tools, or ticketing systems.
• Ability to manage multiple clients and deliver exceptional service.
• Comfortable understanding technical services (data scraping, automation, APIs) and explaining them clearly.
• For Manager-level: proven experience handling enterprise clients, escalations, and team coordination.

Pay range and compensation package

• Competitive Salary + Performance Incentives
• Opportunity to work with global clients & enterprise projects
• Career growth into Senior CSM / Team Lead roles
• Supportive, collaborative, and dynamic work culture

Equal Opportunity Statement

Actowiz Solutions is committed to diversity and inclusivity in the workplace.

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