Comm-ex Executive -- SACDC5810023

COMM-EX EXECUTIVE -- (SACDC5810023)

Commercial Excellence | Sales Force Effectiveness | CRM & Analytics

Gurgaon, India | Commercial Excellence | B.Pharma / B.Tech / MBA | Immediate joiner

Role Overview

Hiring for our client Johnson & Johnson, a Comm-ex Executive plays a pivotal role in driving Commercial Excellence within the organisation. This individual is responsible for ensuring Sales Force Effectiveness (SFE) and maximising the utility of the Salesforce (EyeForce) CRM platform — equipping sales teams with the tools, training, analytics, and operational support needed to consistently achieve their targets.

This role offers a compelling mix of strategic oversight and hands-on operational management. It is ideal for candidates who are passionate about leveraging technology and data to drive measurable improvements in sales performance and commercial operations.

Key Objectives:

• Enhance Salesforce (EyeForce) user adoption and overall platform effectiveness across the sales organisation
• Drive improvements in sales performance through data-driven insights and actionable analytics
• Provide structured training and ongoing support to sales and marketing teams on CRM functionalities
• Maintain data integrity, process discipline, and commercial reporting standards at all times

Duties & Responsibilities

CRM Management & Administration (EyeForce / Salesforce)

• Manage and maintain the CRM system (EyeForce) built on the Salesforce platform; lead the rollout of new modules as part of regional enhancement initiatives
• Ensure accurate and consistent data flow within EyeForce; manage system access by provisioning new joiners and revoking access upon employee exits
• Conduct quarterly EyeForce training sessions for the sales force and resolve ad-hoc field queries on a daily basis

Sales Force Effectiveness (SFE)

• Create and maintain new SFE assets to support field team productivity and performance tracking
• Drive SFE report adoption and enhancements; generate actionable insights and conduct structured review discussions with ASMs and RMs to identify and close performance gaps
• Support funnel management — ensure a robust and up-to-date opportunity pipeline is maintained at all times for Veritas and Elita product lines

Data Management & Analytics

• Streamline sales processes and systems through disciplined data management practices
• Ensure master data accuracy through proper documentation and approval workflows
• Lead quarterly market share analysis and competitive benchmarking exercises to assess market positioning
• Develop and maintain sales reports and dashboards that provide actionable insights to senior management and field leadership

Cross-functional Collaboration & Business Support

• Work closely with Marketing, Finance, and Product teams to ensure alignment and operational support for sales initiatives
• Collaborate with business stakeholders to provide value-added analytical and operational support
• Support the broader Comm-ex team in streamlining and continuously improving commercial business operations

Experience & Education

Experience

• Minimum 5 years of experience in the Pharmaceutical or Medical Device industry
• Proven track record in data management, sales analytics, sales operations, or Salesforce/CRM administration
• Prior experience working with field sales teams and commercial excellence functions is strongly preferred
• Familiarity with sales methodologies, KPIs, and performance metrics in a pharma/medtech context

Education

• B.Pharma, B.Tech, or MBA (or equivalent qualification) from a recognised institution

Required Knowledge, Skills & Competencies

Technical Skills

• Proficiency in Salesforce CRM and EyeForce modules
• Data analysis and reporting — Excel, Tableau or equivalent
• Dashboard creation and SFE reporting
• Market share analysis and competitive analytics
• CRM data governance and master data management
• Sales funnel tracking and pipeline management

Behavioural & Functional Competencies

• Strong stakeholder management skills
• Excellent communication — written and verbal
• High attention to detail and data accuracy
• Ability to work cross-functionally in a matrixed organisation
• Problem-solving and analytical mindset
• Self-driven with the ability to manage multiple priorities