Presales Team Lead

About Company

Established in 2013, We GemPundit, are among India's largest dealers in colored precious and semi-precious gemstones like Ruby, Blue Sapphire, Emerald. We boast a vast inventory of 1 Lakh+ products with more than 900,000 HD photographs and videos taken using our unique industry-leading color accurate photography mechanism. With National ranking of No.1 in Gemstone & No.12 in Jewellery, we have helped our 50,000 clients in over 95+ countries improve their lifestyle with the help of gem laboratory -approved healing gemstones.

Each of these efforts have been recognized by India's leading gemstone stalwarts such as GJEPC, IFA, GemPundit has been honored with prestigious titles in the field of Innovation, Highest Export, Best eCommerce and Brand Icon fetching us glowing coverage in leading publications like The Economic Times, and the Times of India, as well as magazines like Forbes and Cosmopolitan.

Role Overview

We are hiring a Team Lead – Lead Qualification to manage and drive performance of a team responsible for qualifying high-value leads and building a strong sales pipeline.

This role requires a mix of execution excellence + team leadership, where the individual will ensure high-quality lead qualification, improve funnel efficiency, and drive conversion outcomes through structured processes and coaching..

Key Responsibilities

Lead Qualification & Funnel Ownership

• Own end-to-end lead qualification funnel for the assigned team

• Drive improvements in lead-to-qualified conversion rates

• Ensure high-quality filtering of premium / high-value leads

• Identify and reduce leakages across the qualification stage

Team Management & Performance

• Manage a team of Lead Qualification Executives

• Own daily, weekly, and monthly team performance metrics

• Drive productivity, efficiency, and SLA adherence

• Monitor individual performance and ensure target achievement

Call Quality & Execution Discipline

• Monitor calls, conversations, and qualification quality

• Ensure adherence to scripts, qualification frameworks, and processes

• Improve probing, objection handling, and customer engagement quality

• Minimize missed follow-ups and response delays

CRM & Funnel Discipline

• Ensure 100% usage of CRM tools (Zoho / Salesforce / Freshdesk or similar)

• Maintain clean pipelines with accurate lead status tracking

• Monitor KPIs such as FRT (First Response Time), qualification rate, and pipeline movement

• Conduct RCA for drop-offs, delays, and inefficiencies

Coaching, Training & Team Development

• Conduct regular call audits and feedback sessions

• Coach team on consultative qualification, customer intent understanding, and prioritization

• Manage new joiner ramp-up and ongoing skill development

• Drive performance improvement plans (PIPs) where required

Cross-Functional Collaboration

• Work closely with Marketing on lead quality feedback

• Collaborate with Sales teams for better conversion outcomes

• Partner with QA/Training teams to improve overall funnel efficiency

• What we are Looking For

What We Are Looking For

• 4 to 8 years of experience in Sales / Lead Qualification / Inside Sales

• Minimum 1.5–3 years of team handling experience

• Strong experience in high-value / consultative sales environments

• Proven track record of achieving team targets and driving performance

• Deep understanding of sales funnels, lead qualification metrics, and CRM systems

• Strong coaching, communication, and analytical skills

Nice to Have

• Experience in luxury, jewellery, or premium D2C brands

• Exposure to international customers or markets

• Experience in managing high-volume + high-value lead pipelines