Lead Business Analyst, Financial Systems

In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.\n\nCvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.\n\nAI at Cvent: Leading the Future\n\nAre you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA.

We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.\n\nThroughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact.

If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.\n\nDisclaimer: Beware of Recruitment Scams – Legitimate Cvent recruiting communications will always come from an official ‘[email protected]’ email. We never request any payments or ask for sensitive personal or financial information via chat or social media platforms. For more information, please visit: https://www.cvent.com/en/notice-recruitment-fraud\n\nAbout the role:\n\nWe are seeking a Lead Order-to-Cash (O2C) Analyst with deep expertise in Oracle E‑Business Suite (Oracle EBS) and strong functional knowledge of billing and revenue cycles .

This India-based, hybrid evening shift role will work closely with global finance and IT teams to support, optimize, and enhance our end-to-end order-to-cash processes. The ideal candidate has hands-on experience integrating Oracle EBS with upstream CRM systems such as Salesforce (SFDC) , and can serve as a bridge between Finance and IT , driving functional design, solution delivery, and continuous process efficiency across North America, Europe, and APAC regions.\n\nWhat you will be doing:\n\nOrder-to-Cash Process & Oracle EBS Support\nProvide functional support for Oracle EBS Service Contracts, Accounts Receivable, and related O2C modules, with a focus on billing and revenue cycles.\nTroubleshoot and resolve issues related to order capture, invoicing, credit/debit notes, revenue recognition, and collections.\nMonitor and support period-end activities affecting the order-to-cash cycle (billing runs, adjustments, revenue processing).\n\nCRM / SFDC Integration\nWork closely with business and IT teams to support integrations between external CRM systems (e.g., Salesforce/SFDC) and Oracle EBS.\nEnsure accurate and timely data flow from CRM to Oracle EBS, including orders, pricing, customer data, and billing triggers.\nAnalyze integration failures and coordinate with technical teams to triage, resolve, and prevent recurring issues.\n\nBridge Between Finance and IT\nAct as the primary functional liaison between Finance users and IT/technical teams for order-to-cash related enhancements and projects.\nTranslate finance business requirements into functional specifications and work with technical teams on solution design and delivery.\nParticipate in system design reviews, configuration decisions, testing (SIT/UAT), and production deployments.\n\nProcess Excellence & Efficiency\nEvaluate current O2C processes, controls, and system usage to identify gaps, bottlenecks, and improvement opportunities.\nTake the lead in driving efficiency, standardization, and automation across billing and revenue processes globally.\nDevelop and maintain functional documentation, process flows, and training materials for end users.\nLead discussions with analytics and data teams to define finance and O2C requirements for the next-generation, enterprise-wide data warehouse and related reporting solutions.\n\nGlobal Stakeholder Support\nSupport finance and operations teams across US and India, with a primary focus on users in India, bridging communication and coordination between these regions and considering region-specific requirements and timelines.\nWork in an evening shift to ensure effective overlap with North American and European stakeholders.\nSupport local compliance needs, reporting, and operational nuances within the global O2C framework.\n\nWhat you will need for this position:\n\nBachelor’s degree in Accounting, Finance, Business, Information Systems, or a related field.\n8+ years of experience in an Order-to-Cash, Billing, AR, or Revenue operations/analyst role.\nDemonstrated experience working with external CRM systems (e.g., Salesforce/SFDC) as the upstream order and customer data source into Oracle EBS.\nExperience supporting global operations covering multiple regions.\nPrior work in a global company with distributed teams and cross-time zone collaboration.\nDeep understanding of end-to-end O2C processes: order capture, billing, invoicing, revenue processing, collections, and adjustments.\nStrong functional knowledge of Oracle EBS data model, setups, and configurations in the O2C domain.\nUnderstanding in integrations (interfaces, APIs, or middleware) between ERP and peripheral systems.\nProficiency in SQL/Excel for data analysis, troubleshooting, and reconciliation is a plus.\nAbility to create functional design documents, test cases, and user guides.\nExcellent stakeholder management skills, with the ability to work effectively with both Finance and IT/technical teams.\nStrong analytical and problem-solving capabilities; comfortable leading root-cause analysis and driving solutions.\nClear and concise written and verbal communication in English with global stakeholders.\nComfortable working in an evening shift and managing priorities across multiple regions and time zones.\n\nAI & Digital Enablement\nDrive adoption of AI capabilities within finance processes, including:\nAI-assisted reconciliations and anomaly detection in GL and subledgers\nPredictive analytics for revenue, cash flow, and expense forecasting\nIntelligent document processing for invoices and financial data extraction\nNatural language query/reporting tools to improve access to financial insights\nPartnering with IT to integrate AI solutions with Oracle EBS and adjacent system setups\n\nPreferred Qualifications\n\nExperience with Salesforce (SFDC) specifically as the upstream CRM for Oracle EBS.\nExposure to revenue recognition standards (e.g., ASC 606/IFRS 15) and their implementation in Oracle EBS.\nExperience working in a SaaS, subscription, or high-volume transactional environment.\nPrior involvement in ERP/CRM implementation, rollout, or major enhancement projects in the O2C domain.\nEnsures stable and efficient order-to-cash operations with minimal disruption to business users across regions.\nActs as a trusted bridge between Finance and IT, ensuring business needs are translated into effective system solutions.\nProactively identifies and leads process and system improvements that reduce manual effort, improve accuracy, and shorten billing/revenue cycles.\nDemonstrates strong ownership, accountability, and communication while supporting global teams in a hybrid, evening-shift model.