Senior Software Engineer, AI, Actimize(AI Engineer)

So, what's the role all about?

The AI Automation Expert - Professional Services is responsible for designing, building, and scaling AIdriven automations that improve efficiency, quality, and costtoserve across Actimize Professional Services. This role focuses on integrating enterprise systems, understanding professional services delivery processes endtoend, and implementing AI solutions that deliver measurable business value.

The role works closely with PS leadership, AI Champions, and enterprise AI governance teams to execute approved automation initiatives aligned to defined ROI and cost optimization priorities.

How will you make an impact?

AI Automation Design & Engineering

• Design and implement AIpowered automations using generative AI, agentbased frameworks, and workflow orchestration technologies.
• Build and maintain secure integrations (APIs, MCPstyle connectors) across PS systems such as CRM, project management, delivery tooling, ticketing, and document repositories.
• Develop reusable automation components, agents, and frameworks that scale across PS engagements and regions.
• Ensure solutions are productionready, secure, compliant, and aligned to enterprise AI standards.

Professional Services Process Enablement

• Develop deep understanding of Actimize Professional Services delivery models, implementation methodologies, and governance processes.
• Identify highimpact opportunities to reduce manual effort, cycle time, and delivery risk through AI automation.
• Collaborate with PS stakeholders (Delivery Leads, Program Managers, Architects, Managed Services teams) to validate automation fit within existing processes.
• Embed AI solutions into standard PS workflows rather than creating parallel processes.

ROI & Value Realization

• Execute AI automation initiatives based on cost optimization, ROI targets, and prioritization direction provided by AI Champions and leadership.
• Define success metrics for automations (e.g., effort reduction, time savings, quality improvements).
• Track and report realized benefits to stakeholders and continuously optimize solutions to increase value.
• Support prioritization by providing technical feasibility and effort assessments.

Scaling, Adoption & Governance

• Package successful automations into scalable PS assets, playbooks, and reusable tools.
• Support rollout and adoption of AI automations across PS teams through documentation, onboarding guidance, and best practices.
• Partner with enterprise AI, security, and architecture teams to ensure responsible and compliant AI use.
• Contribute to internal knowledge sharing and AI capability maturity within Professional Services.

Have you got what it takes?

• 4+ years of experience in automation, systems integration, or software engineering roles.
• Handson experience designing AIenabled solutions (generative AI, agents, workflow automation).
• Strong experience integrating enterprise systems using APIs and eventbased architectures.
• Proven ability to translate business requirements into scalable technical solutions.
• Experience working within professional services, consulting, or delivery organizations is strongly preferred.

You will have an advantage if you also have:

• Experience with agentbased architectures or MCPstyle integration patterns.
• Familiarity with cloud platforms and enterprise SaaS tooling.
• Experience working in regulated, securityconscious environments.
• Exposure to AI governance, risk, and compliance frameworks.
• Strong communication skills with the ability to engage both technical and nontechnical stakeholders.

What's in it for you?

Join an evergrowing, marketdisrupting global company where teams-comprised of the best of the best-work in a fastpaced, collaborative, and innovative environment. As the market leader, every day at NICE is a chance to learn, grow, and make an impact, with endless opportunities across roles, domains, and geographies.

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11254
Reporting into: Group Manager
Role Type: Individual Contributor