| Knowledge, Skills & Abilities: |
- Excellent communication & influencing skill
- Result oriented
- Financial awareness & understanding of P&L
- Ability to strategize & analyze reports
- Sales & marketing orientation
- Planning & organizational skills
- Building & developing high performance team
- Operating system & internet skills
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Qualifications:
Exposure:
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- 2 - 4 years of experience in handling multiple F&B units ,Hotel /Hospitality
- Retail or related industry exposure (KFC,MC Donald,Pizza Hut,Dominos/Pizza Corner/Any Hotels/Any Retail)
Key Words: Steward/Captain/Store Manager/Store Incharge/Shift Manager/Assistant Store Incharge/Outlet Manager/Outlet incharge/Store Assistant)
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Duties & Responsibilities:
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Financial:
- Supervise an individual outlet.
- Maximize Cafe sales performance and drive profits.
- Sales forecasting and apportioning targets across teams.
- Asset & Equipment maintenance.
- Assuring the Timely & Accurate indent is placed for the cafe .
- Wastage control measures.
- Ensuring the compliance of the SOPs on cash & all the tenders.
- Timely forecast of the stock in order to ensure the smooth operation of the cafe.
Learning & Development Management:
- Retention of Client.
- Motivating the team to ensure the sales target in met.
- Briefing the team on a daily basis to ensure the team understands the importance SOPs
- Ensure the team is groomed to move to the next level.
- Grievance handling & solving issues.
- Ensure the Training Certification of team members.
Process Indicators:
- Ensuring all the documentation related to the cafe is done on time (Sales Reports/ Cafe Registers).
- Ensuring the Quality Audits done on day to day basis.
- Implementation of SOPs.
- Efficient utilization of the Client by means of effective charting out the duty rooster.
- Integrity, cost controllable & Waste Management.
- Ensuring 90% score in the Management Visit Report.
Customer orientation:
- Ensure all the Customer complaints are resolved.
- Analysis of Customer database complaints & drive the footfall in the cafes.
- Ensuring the MAST & SOPs is followed by the team in the cafe to drive customer focus.
- Ensuring the Training norms are met.
- Ensuring 90% score in the Management Visit Report.
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