CIS_ ServiceNow CSM-INDIA

Date Of Requisition

16-Sep-25

ECMS REQ ID/ Unique ID

535394

PU

CISNGE

Number of Openings

2

Country

India

Detailed JD (Roles and Responsibilities)

ServiceNow CSM

Total Experience

5+

Relevant Experience

3+

Mandatory skills

Candidate should have min 3 + yrs of experience in CSM implementation and Total Experience should be more than 6+ Yrs
• Develop and implement ServiceNow CSM solutions in alignment with client needs.
• Lead technical solution design sessions and contribute to process improvement and documentation within the CSM domain.
• Design, code, and troubleshoot applications within the ServiceNow platform, focusing on CSM modules.
• Manage the platform and infrastructure, ensuring the smooth operation of Customer Service Management processes.
• Provide advanced support for ServiceNow CSM, including troubleshooting, bug fixes, and root cause analysis.
• ServiceNow Scripting • Development & implementation
• Experience in UI Pages/Macros, Menus, Workspace, Workflows, Flow designers, Flow Actions, Integration Hub, Spokes, REST/SOAP API Solutioning
• Experience in Service Catalogue, Knowledge Management, Scoped Applications. Experience in Reporting & Performance Analytics
• Experience in Service Portal with JavaScript, Bootstrap, HTML, Server-Side Scripting & Style Sheets
• Experience in Application Development on ServiceNow, Experience in App Designer, Application Scope Access Controls
• Experience in UI Scripts, UI Policies, UI Policy Actions, Variables, Variable Sets, Business Rules, Script Includes, Glide System, Glide AJAX
• Knowledge of ServiceNow OOTB APIs, ServiceNow best practices

Desired skills

1. Candidate is expected to be good in English communication in Both verbal and written
2. Candidate should be self-driven and individual contributor having min dependency on other team members as this will be Agile based execution model
3. Candidate should be aware of Agile Project Execution Methodologies and Ceremonies and processes followed in Agile.
4. Candidate should have good understanding on overall development processes and quality processes followed with in development processes.

Domain (Industry)

Telecom

Work Location

Offshore

Background Check (Before onboarding / After onboarding)

After

BGV Vendor

Others

Mode of Interview- Telephonic/Face to Face/Video Interview

Yes

WFO / WFH / Hybrid

Hybrid

Shift Details (Time)

General

Client BTP / SHTP (onsite)

Optus Systems Pty Ltd1 Lyonpark RoadSydneyNSWAU NSW 2113

Vendor Rate in currency of Work Location

INR 11000/ - + Tax