CIS_beow critical skills - INDIA

Role

SAM and HAM

RDS Lead

SharePoint & Exchange SME

Cloud Security Lead

SQL Postgre Admin

Problem management

Backup (Exagrid and Komprise)

Date Of Requisition

6-Oct-25

6-Oct-25

6-Oct-25

6-Oct-25

6-Oct-25

10-Oct-25

10-Oct-25

ECMS REQ ID/ Unique ID

RKCIS061025

RKCIS251006

RKCIS100625

RKCIS250610

RKCIS601052

RKCIS12312

RKCIS21321

PU

CIS

CIS

CIS

CIS

CIS

CIS

CIS

Number of Openings

1

1

1

1

1

1

1

Country

India

India

India

India

India

India

India

Detailed JD (Roles and Responsibilities)

SAM Responsibilities

Software License Management
Maintain an accurate inventory of installed software.
Monitor software usage to optimize license allocation.
Prepare for and support internal/external software audits.
Implement and refine SAM processes and tools.
Experience in Manage Engine - Asset explorer tool
Generate reports on software usage, compliance, and cost savings.

HAM Responsibilities

Hardware Asset Lifecycle Management
Conduct regular audits and reconciliations of assets
Coordinate hardware purchases based on approved standards.
Recover assets from leavers or upgrades.
Ensure secure and compliant disposal (e-waste, data wiping).
Analyze asset utilization to reduce unnecessary purchases.
Extend asset life through proper maintenance.
Provide insights on asset utilization, depreciation, and inventory status.

Good communication and stakeholder management skill
Plan lifecycle management for end-user devices (procurement, upgrades, retirement).
Knowledge of new EUC technologies and solutions.
Manage desktop engineering, image creation, patching, and software deployment.
Knowledge virtual desktop infrastructure (VDI), Citrix, or similar platforms.
Ensure endpoint security (antivirus, encryption, etc.) is properly implemented.
Monitor SLAs and KPIs for EUC services.
Ensure secure configuration and usage of end-user devices.
Lead and mentor EUC technical and support teams.
Support initiatives to improve end-user satisfaction and productivity.

Tools

Windows OS, iOS/Android devices
Microsoft 365, Teams, Outlook
Intune and MDM solutions
Citrix, Azure Virtual Desktop
ServiceNow or similar ITSM platforms

SharePoint Administration, site design, workflow creation, permission control, document management, Exchange setup, mailbox management, email flow, calendar sync, PowerShell scripting, backup and restore, cloud migration, Office 365 admin, user support, security policies, patch updates, system monitoring, issue resolution.

Exchange Online, Exchange OnPream, mailbox creation, email routing, calendar sync, user access control, PowerShell scripting, spam filtering, backup and restore, patch updates, server monitoring, issue resolution, M 365 admin, hybrid setup, certificate handling, security policies, compliance checks, user support, Enterprise Vault

Azure Active Directory B2C, Azure Active Directory for External Identities, Azure IoT Security, Microsoft Defender for Cloud, Sentinel, Zscaler

PostgreSQL Server (latest stable versions, e.g., 14, 15, 16), psql (PostgreSQL command-line tool), pgAdmin (GUI for PostgreSQL management), pg_stat_statements (for query performance analysis), Point-in-Time Recovery (PITR), Barman / WAL-G / pgBackRest,

Streaming Replication, Logical Replication, Patroni (for HA and failover), repmgr (replication manager),

PgBouncer / Pgpool-II (connection pooling and load balancing), pg_stat_activity / pg_stat_user_tables, EXPLAIN / ANALYZE

Prometheus + Grafana (for metrics and dashboards)

Azure Cosmos DB (Core SQL API, MongoDB API, Cassandra API, Gremlin API, Table API), PowerShell / Azure CLI, Azure Resource Manager (ARM) templates, Terraform / Bicep (for infrastructure as code), Python / Node.js / .NET SDKs (for automation and integration), Cosmos DB Insights (via Azure Monitor Workbooks)

Knowledge in ITIL process framework.
Owns the Problem Management process.
Coordinates all problem management activities.
Ensures problems are properly logged, categorized, prioritized, and tracked.
Facilitates root cause analysis (RCA) and ensures corrective actions are implemented.
Maintains the Known Error Database (KEDB).
Communicates with stakeholders about problem status and resolution.
Drive the problem management governance with client
Good communication skill and flexible to work in off hours when the situation demands

Exagrid

Configure and manage ExaGrid appliances.
Monitor system health, performance, and storage capacity.
Apply firmware and software updates.
Integrate ExaGrid with backup software (e.g.Commvault).
Monitor backup and restore jobs.
Optimize deduplication and compression settings.
Set up and manage replication between ExaGrid sites.
Test and validate disaster recovery procedures.
Ensure data integrity and availability across sites.

Komprise

Connect Komprise to storage systems (e.g., NetApp, Dell EMC, IBM, Azure Files, AWS S3).
Set up Komprise Director, the central management console, for policy and analytics control.
Use Plan Analysis and Deep Analytics to:
Identify cold/infrequently accessed data.
Analyze file types, sizes, owners, and access patterns.
Define and manage tiering policies to move cold data to lower-cost storage (e.g., cloud object storage) while maintaining transparent access.

Total Experience

7+ years

12+ years

12+ years

12+ years

12+ years

10+ years

10+ years

Relevant Experience

4 years

10 years

10 years

10 years

10 years

8 years

8 years

Mandatory skills

Good communication and process understanding

Experince in managing and deliverying end user computing services.

Experience in supporting on prem Exchange environment, Online Exchange platform, SharePoint and One Drive.

Sentinel, Zscaler, Microsoft Defender and Azure IoT

Supporting PostgreSQL in Enterprise environment with high availability setup. Knowledge in generating or setting up dash board in Grafana is added advantage.

Strong knowledge of ITIL (preferably ITIL v4 certified).
Proven experience in managing major problems and driving RCA.
Ability to coordinate across multiple technical teams.
Experience with trend analysis, reporting, and continuous improvement.
Familiarity with tools like ServiceNow, Jira, or BMC Helix.
Ability to interact and run the governance with client stakeholders
Experience in supporting global clients.

Exagrid

Understanding of:
ExaGrid's Tiered Backup Storage architecture.
Retention Time-Lock and ransomware protection features.
Integration with multiple backup platforms.
Experience with:

Disaster recovery planning and replication across data centers.
Performance tuning and capacity planning.
Security configurations (RBAC, 2FA, encryption).

Komprise

Experience in:
Deploying and managing Komprise Observers and Directors.
Creating and enforcing data movement policies (tiering, archiving, migration).
Integrating Komprise with enterprise storage and cloud platforms.

Understanding of:
Unstructured data lifecycle management.
Data governance, compliance, and security.
Cost optimization strategies using cloud storage.

Desired skills

Domain (Industry)

Insurance

Insurance

Insurance

Insurance

Insurance

Insurance

Insurance

Work Location

Chennai

Chennai

Chennai

Chennai

Chennai

Chennai

Chennai

Background Check (Before onboarding / After onboarding)

Before Onboarding

Before Onboarding

Before Onboarding

Before Onboarding

Before Onboarding

Before Onboarding

Before Onboarding

BGV Vendor

Mode of Interview- Telephonic/Face to Face/Video Interview

Video Interview

Video Interview

Video Interview

Video Interview

Video Interview

Video Interview

Video Interview

WFO / WFH / Hybrid

Work From Office (This is going to be ODC setup)

Work From Office (This is going to be ODC setup)

Work From Office (This is going to be ODC setup)

Work From Office (This is going to be ODC setup)

Work From Office (This is going to be ODC setup)

Work From Office (This is going to be ODC setup)

Work From Office (This is going to be ODC setup)

Shift Details (Time)

UK timing and remaining time on call support

UK timing and remaining time on call support

UK timing and remaining time on call support

UK timing and remaining time on call support

UK timing and remaining time on call support

UK timing and remaining time on call support

UK timing and remaining time on call support

Client BTP / SHTP (onsite)

Vendor Rate in currency of Work Location

9,000 rupees per day

10,000 to 11,000 rupees per day

10,000 to 11,000 rupees per day

11,000 to 12,000 rupees per day

11,000 to 12,000 rupees per day

8,000 to 9,000 rupees per day

11,000 to 12,000 rupees per day