| Job Description: |
Req ID: 10344376
Job Title: Analyst
Work Location: KOCHI, KL
Skills Required: Network Operations Cognitive Network Operation
Experience: 2 – 4 years
Job Description:
1–4 years of experience in Monitoring, managing, and responding to alerts on their networks availability and performance
Basic Knowledge of network, LAN, WAN, Switching, routing, DNS, DHCP, and Load Balancers
Able to work on different monitoring and alerting tools like Dynatrace and Thousand Eyes
Ability to diagnose server or network alerts, events or issues
Proficiency in network configuration and troubleshooting
Monitoring and responding to alerts and take appropriate action based on the SOP
Create, update, and review the SOP for the known new issues
Patch management and firmware upgrade support
Conduct an initial troubleshooting and passing the incident to L2 teams
Documentation and reporting the issues
Participating in major incident calls and following the escalation procedure in case of any infrastructure issues
Coordination and management with 3rd party, OEM and Telco
Taking care of the production change ticket during the off-business hours or as per schedule
Knowledge of ITIL procedures and processes
Ability to work a flexible (24×7) schedule
Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
Good oral and written communication skills, and ability to address conflict with others constructively
Comprehensive knowledge of ITSM helpdesk ticket apps, ServiceNow |
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