ServiceNow IVR & EDM Product Analyst -INDIA

Date Of Requisition

29^th June 2025

ECMS REQ ID/ Unique ID

531157

PU

CISAMRWNGE

Project Manager

Delivery SPOC

Number of Openings

1

Country

India

Detailed JD (Roles and Responsibilities)

• 5+ years of ServiceNow product experience, particularly in modules IVR & Employee Document Management (at least one of them)
• Experience in implementing and supporting IVR & Employee Document Management modules (at least one of them)
• Understand how ServiceNow IVR & Employee Document Management product integrates with other Enterprise Solutions
• Experience delivering global, enterprise solutions that can scale
• Experience evaluating solution options and formulating business cases
• Ability to gain alignment between the technology and business strategy by proactive partnering with all levels.
• Ability to use data and analysis to drive decision-making
• Outstanding communication and facilitation skills
• Demonstrated ability to complete multiple tasks under pressure
• Drives change laterally across regions and organizations using influence skills
• Maintains a positive attitude & thrives in ambiguous work environment

Total Experience

5/6 Years

Relevant Experience

5 Years

Mandatory skills

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. Master's degree preferred
• Advanced certifications in project management (e.g., PMP, Agile certifications) or HR management (e.g., SHRM, PHR/SPHR) are a plus
• ServiceNow Certifications are a plus
• Experience in ServiceNow HRSD product implementation is a plus

Familiarity with configuration of ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics.

Desired skills

HRSD

Domain (Industry)

Work Location

India

Background Check (Before onboarding / After onboarding)

After onboarding

BGV Vendor

Mode of Interview- Telephonic/Face to Face/Video Interview

Video and F2F

WFO / WFH / Hybrid

Hybrid

Shift Details (Time)

Flexible as per project requirement

Client BTP / SHTP (onsite)

Vendor Rate in currency of Work Location

12500 INR/ Day