Sr. Consultant - Cisco Routers & Switches Job

Experience

5-8 Years

Job Description

ROLE AND RESPONSIBILITIES:

• Resolve Level 1 and 2 tickets.
• Deploy routine VLAN and firewall policy changes.
• Lead complex network troubleshooting sessions.
• Design and execute mid-scale network changes.
• Optimize wireless coverage and authentication workflows.
• Mentor junior administrators on team protocols.
• Define the enterprise network and security roadmap.
• Approve high-risk changes and architecture designs.
• Lead root cause analysis for major incidents.
• Driving key KPI improvement month on month
• Drive Knowledge Management , Process management, Client sign off
• Drive Key initiatives, CSIP, Automations , Customer Value additions
• Drive Ticket Reduction, Effort Reduction,
• Lead Client discussion on Key initiatives driving and outcomes
• Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorities
• Understanding of Benchmarking , Best practices as per industry standard and peer companies which can be driven in the area assigned
• Understanding and adopting AI in the area of operation and able show value addition to client.
• Drive CSAT and TCSAT >4.5 /5.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• CCIE (Enterprise/Security) or Palo Alto PCNXA/PCNSE.
• CCNP Enterprise, CCNP Security, or PCNSE certifications.
• Bachelor's degree.
• ITIL v4 Foundation Certified
• Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply.

PREFERRED SKILLS:

• Expertise in Prisma SD-WAN cloud integrations.
• Budgeting and capacity planning experience.

BEHAVIORAL ATTRIBUTES:

• Leadership: Ability to influence executive stakeholders and steer technical teams.
• Ownership: Takes full accountability for assigned infrastructure projects.
• Adaptability: Thrives in fast-paced environments with shifting priorities.

Required Technical/ Functional Competencies

PRIMARY SKILLS:

• Enterprise enterprise architecture design (Cisco/Palo Alto).
• Orchestration using Cisco DNAC and Netbrain.
• Designing Zero-Trust architectures via ClearPass and ISE.
• Global traffic management using F5 Load Balancers.
• Managing Palo Alto Prisma SD-WAN (ION).
• Fluent in English, in both oral and written communication
• Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.

DESIRABLE SKILLS:

• Automation using Cisco DNAC.
• Automated network verification using Netbrain.
• Advanced firewall feature deployment (IPS/IDS, URL filtering).
• Multi-cloud networking integration.

Required Behavioral Competencies

Accountability:

• Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Agility:

• Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Collaboration:

• Participates in team activities and reaches out to others in team to achieve common goals.

Customer Focus:

• Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

• Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.

Drives Results:

• Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Certifications