Consultant - Cisco VoIP Job
Experience
3-5 Years
Job Description
ROLE AND RESPONSIBILITIES:
Handle day-to-day MACD (Moves, Adds, Changes, Deletions).
Troubleshoot basic user-level telephony and connectivity issues.
Monitor voice infrastructure health and generate reports.
Maintain inventory of IP phones and licenses.
Assist senior engineers in system patching and maintenance.
Design and implement complex dial plans and call routing matrixes.
Lead troubleshooting efforts for high-priority voice outages.
Manage firmware upgrades, system patches, and backup schedules.
Mentor junior engineers and document standard operating procedures.
Interface with telecom carriers to resolve SIP trunk issues.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
Bachelor's degree.
CCNP Collaboration (Cisco Certified Network Professional) required.
ITIL v4 Foundation Certified
Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply
PREFERRED SKILLS:
Knowledge of analog voice ports (FXS/FXO) and T1/E1 PRI circuits.
BEHAVIORAL ATTRIBUTES:
Problem Solver: Demonstrates strong analytical skills during complex system outages.
Ownership: Takes full accountability for assigned infrastructure projects.
Adaptability: Thrives in fast-paced environments with shifting priorities.
Required Technical/ Functional Competencies
PRIMARY SKILLS
Cisco Unified Communications Manager (CUCM) administration.
Cisco Unity Connection (CUC) voicemail configuration.
IP phone registration and troubleshooting.
Basic understanding of SIP and H.323 protocols.
Knowledge of LAN/WAN networking basics.
Advanced deployment of CUCM, CUC, and IM&P.
Configuration of Cisco Expressways (CUBE, Expressway-C/E) for MRA.
Deep knowledge of SIP trunking, dial plans, and call routing.
Troubleshooting via RTMT, Wireshark, and Cisco DNA Center.
Voice gateway configuration (MGCP, H.323, SIP) on Cisco ISRs.
Fluent in English, in both oral and written communication
Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.
DESIRABLE SKILLS:
Cisco Unified IM and Presence (IM&P).
Experience with Cisco Webex App integration.
Basic knowledge of voice gateways (ISR).
Cisco Unified Contact Center Express (UCCX) scripting.
Automation using Python or Cisco AXL APIs.
Experience with Microsoft Teams Direct Routing integration.
Required Behavioral Competencies
Accountability:
- Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.
Agility:
- Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.
Collaboration:
- Participates in team activities and reaches out to others in team to achieve common goals.
Customer Focus:
- Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.
Communication:
- Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.
Drives Results:
- Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.
