System Administrator
Job Description
Ever been the person everyone turns to when "the system is down," the printer refuses to cooperate, or the Wi-Fi mysteriously vanishes? Good because we're looking for exactly that kind of problem-solver.
At Boutiqaat, we're looking for System Administrator, you'll be the backbone of our IT operations keeping systems running, users supported, and technology working with us. From troubleshooting everyday hiccups to helping maintain secure, high-performing infrastructure, your work will keep the organization moving forward without missing a beat.
What You'll Be Doing:
- Provide first and second-level support for desktops, laptops, printers, and more
- Troubleshoot hardware, software, and network issues—fast and effectively
- Support onboarding/offboarding (accounts, access, devices)
- Assist users with passwords, access, and general IT questions
- Manage tickets, track issues, and meet SLAs like a pro
- Escalate complex challenges when needed (you're good but not expected to be psychic)
- Support Windows environments, including Active Directory and group policies
- Assist with updates, patching, and routine maintenance
- Monitor system performance and flag risks early
- Help manage backups and basic data restoration
- Troubleshoot LAN/WAN and connectivity issues
- Help enforce IT security policies and endpoint protection
- Maintain secure access across systems and devices
- Spot and escalate potential vulnerabilities
- Maintain IT asset inventory and documentation
- Support CCTV and surveillance systems
- Handle hardware setups, installations, and deployments
- Work with vendors for maintenance and services
- Assist in disaster recovery and preventive maintenance
- Travel to regional sites to support kiosks, POS, and handheld devices
- Support email, calendars, shared drives, and collaboration tools
- Troubleshoot access, permissions, and application issues
- Set up and maintain user work environments
- Create simple user guides and knowledge base content
What You Bring to the Table:
- Bachelor's degree in IT, Computer Science, or related field
- 3–5 years in IT support, helpdesk, or technical roles
- Experience supporting users in a corporate environment
- Windows OS, Active Directory, DNS, DHCP
- Microsoft Office and business applications
- Networking basics (TCP/IP, VPNs, routers, switches)
- Exposure to firewalls, endpoint security, and VOIP (a plus)
- Familiarity with ticketing/service management tools
- Strong troubleshooting and problem-solving mindset
- Ability to juggle multiple requests and prioritize effectively
- Clear communication with both tech and non-tech users
- Solid understanding of IT security basics
- Comfortable working independently and in a team
- Bonus: hands-on hardware repair skills (chip-level? even better)
- Organized, detail-oriented, and documentation-driven
- Fluent English (required) Arabic (a plus).
Why Boutiqaat?
At Boutiqaat, you won't just join a company you'll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.
Ready to Grow with Us?
Kickstart your career with hands-on experience, expert mentorship, and real impact.
Apply now and be part of something exciting!
