Senior User Experience Designer

Why Mizuho

At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and richer work experience than a boutique firm or an established giant could offer alone.

It's the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have the same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world

About the Team

Regulatory & Compliance Technology function is part of Corporate Services Technology group and focused on delivering strategic platforms and solutions across Regulatory Reporting and Compliance domain, including U.S. Regulatory Reporting, KYC, AML, Sanctions, Transactions Screening etc.

Role Summary:

We are seeking a UX Designer to design intuitive, scalable, and compliant user experiences for global KYC / Client Lifecycle Management, and regulatory platforms. The role focuses on simplifying complex regulatory workflows, improving investigator efficiency, and enabling seamless onboarding across regions.

Key Responsibilities:

Product & Experience Design

• Design end-to-end user journeys across:
• Client onboarding
• KYC reviews / remediation
• Screening & investigation workflows
• Convert complex regulatory requirements into intuitive UI/UX designs
• Create wireframes, mockups, prototypes, and design specifications

Design Thinking & User Research

• Apply Design Thinking methodology:
• Empathize → Define → Ideate → Prototype → Test
• Conduct:
• User interviews (analysts, compliance teams)
• Usability testing and feedback loops
• Identify pain points in investigator workflows and data-heavy interfaces

Collaboration & Agile Delivery

• Work closely with:
• Product managers
• Business analysts (FRD/BRD/UAT alignment)
• Engineering teams
• Participate in Agile ceremonies (Sprint planning, reviews, demos)
• Translate business requirements into design-ready assets

Stakeholder & Change Management

• Engage with global stakeholders across Technology, Business, Compliance, and Operations
• Act as a liaison between business users and technical teams
• Drive change adoption and ensure business readiness for new implementations

Required Skills & Qualifications:

• 10+ years of experience in UX Design, Design Thinking, Service Design etc.
• Core UX Skills - strong expertise in:
• User-centered design
• Interaction design
• Information architecture
• Experience handling complex enterprise workflows
• Tools -
• Design: Figma, Sketch, Adobe XD
• Prototyping: Figma / InVision / Axure
• Collaboration: JIRA, Confluence, Miro
• Deep domain knowledge in:
• Investment Banking
• KYC / Client Onboarding
• AML & Sanctions Compliance
• Hands-on experience in Agile / Scrum delivery models
• Strong analytical, communication, and problem-solving skills
• Bachelor's degree required; MBA or relevant certifications preferred

Organization Overview:

Mizuho Global Services (MGS), Pune is an integral part of Mizuho Financial Group, one of the world's leading financial institutions with a strong global presence across the Americas, EMEA, and Asia. Based in India, MGS Pune supports Mizuho's international businesses by delivering high-quality, scalable, and resilient services across multiple functions.

MGS Pune plays a critical role in driving operational excellence, standardization, and innovation for Mizuho Americas. By combining deep domain expertise with strong process, technology, and analytical capabilities, it partners closely with regional and global teams to support corporate and investment banking, capital markets, and corporate services functions, while adhering to the highest standards of risk management, regulatory compliance, and control.

MGS Pune offers competitive compensation and benefits package aligned with industry standards and local market practices.

MGS Pune is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace.

Employment is subject to applicable background verification checks in accordance with Indian laws and company policies.