Customer Support Specialist
Job Description
This isn't a scripted support role; you'll need to think on your feet, understand the product deeply, and communicate with warmth and clarity.\n\nWhat You'll Do\n• Handle customer queries across email, WhatsApp, and Meta platforms promptly and professionally\n• Manage and update customer records using CRM tools\n• Identify patterns in customer feedback and flag them to the team\n• Coordinate with internal teams on order, shipping, and product-related issues\n• Maintain a consistent brand voice across all customer touchpoints\n• Support community management on Facebook and WhatsApp groups\n\nWhat We're Looking For\n• Minimum 1 year of experience in a customer support or customer success role\n• Proficiency in CRM platforms\n• Comfortable using AI tools for drafting, summarizing, and improving responses\n• Hands-on experience with Meta Business Suite\n• Strong written English; clear, warm, and professional\n• Ability to work independently during US business hours\n• Someone who genuinely enjoys helping people and takes ownership of problems\n\nNice to Have\n• Prior experience supporting a D2C, health tech, or wellness brand\n• Familiarity with Kickstarter or crowdfunding customer journeys\n• Experience managing WhatsApp Business or community groups\n\nSend us your CV at with the subject line 'Customer Support Specialist' and a line on why you're a great fit for this role.
