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Posted 19 June, 2026

Senior Relationship Manager - Affluent Relations

Standard Chartered Bank
Kolkata, WB, IN Full Time
Reference: 00a6cf8e7313cc90

Job Description

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.\n\nKey Responsibilities Acquiring, growing and deepening Priority Banking customer relationships through effective relationship management\nFocus on the analysis and satisfaction of Priority Customers' financial as well as investment needs and objectives.\nTo provide the face of the Bank to the highest net worth customers of the Bank.\nRelationship Management\nBuild and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.\nProvide professional customer service to achieve a high percentage of customer satisfaction and retention.\nManage the portfolio to de-risk against attrition and achieve stability of book.\nHave complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.\nServe as the one-point contact to the High-Net-Worth customers of the Bank\nSales\nGenerate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment\nAchieve the Targets set in terms of product mix\nInduction of all new customers brought in by the Branches & Direct Sales team.\nAchieve "best in class" productivity in order to maximize the efficacy of the sales process.\nAchieve the budgeted cross sell targets.\nAggressive Sales call plans to acquire large prospective customers through referrals.\nEnsure coverage of customer base in accordance with the approved contact plans.\nCoordinate customer events for the cluster along with the product team\nSales MIS\nUpdate & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)\nMaintain and update customer information on WMS\nService\nNPS & Customer management\nEnsure that NPS is at least in second quartile as compared to peers\nUse the online CMP system diligently and achieve > 75% of their require customer contact each month\nRisk Management & Compliance\nEnsure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.\nEnsure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.\nEnsure full awareness of all policies relating to operational risk, sales processes, Misselling, etc.

and comply with the same\nRead, understand and comply with all provisions of the Group Code of Conduct\nRegulatory & Business Conduct\nDisplay exemplary conduct and live by the Group's Values and Code of Conduct.\nTake personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.\nEffectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.\nExercise authorities delegated by the Board of Directors and act in accordance with Articles of Association\nSkills and Experience Account Management\nAddressing Customer Needs\nAnti-money Laundering Policies and Procedures\nBank Account Features and Services\nCross-Selling\nCustomer Retention\nQualifications Graduate/ Postgraduate, consistent academic career\nExtensive sales experience (2 to 5 years)\nSales focused and highly target oriented\nAble to pick up new concepts quickly\nAble and excited about going out to meet new customers\nCompetitive awareness & benchmarking\nExcellent communication, interpersonal & relationship building skills\nBanking knowledge\nManagement Information Skills\nGood Interpersonal Skills\nCustomer and Service Orientation\nAbout Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.\nOur purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

When you work with us, you'll see how we value difference and advocate inclusion.\nTogether we:\nDo the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do\nNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well\nAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term\nWhat we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.\nCore bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.\nTime-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.\nFlexible working options based around home and office locations, with flexible working patterns.\nProactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits\nA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.\nBeing part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.\n]]>

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