Sr. Customer Support Engineer - Agra

Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.\nLearn about the Danaher Business System which makes everything possible.\n\nThe Senior Customer Support Engineer for Beckman Coulter Diagnostics is responsible\n1 .

Responsible for assign installation base - installation, PM, modification, breakdowns, LIS issue, instrument maintenance training, timely PM kit and parts ordering and return excess spare parts. Call logging and debriefing in SM software. Timely escalate unresolved call and resolve with the help of technical team, travelling within the territory and available to travel in short notice for emergency.\n2 .

Maintains excellent customer relationship, specifically with his/her directly assigned accounts.\n3. Adheres to Danaher policies procedures and standards.\n\nThis position is part of the Service Department located in Agra and will be Fully Remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.\n\nYou will be a part of the Service Team-North India and report to the State Service Manager - U.P & UK.

If you thrive in a challenging, passionate, instrumental, and competitive role and want to work to build a world-class Service provider and Healthcare organization—read on.\n\nIn this role, you will have the opportunity to:\n\nGrow along with a leading IVD segment organization\nProvide on-site support for our instruments which will lead to advancing healthcare and patient support.\nAbility to interact with our team of service professionals and other cross functions which are very critical for the role.\n\nThe essential requirements of the job include:\n\nEducation\nDiploma or Graduation- Electrical/Electronics/ Biomedical Engineering (Any subjects with electrical and electronics in curriculum)\nExperience along with Background and functional Knowledge\nThree + years on any type of with Basic experience on In-Vitro Diagnostics Equipment (Hematology, Chemistry, or Immunoassay) , Should have knowledge of Networking and Interface related issues\nCustomer-centric attitude\nTake ownership to provide on-time solutions to customers and be passionate about ensuring the highest level of customer experience in service support\nProblem Solving Skills\nCan logically resolve or troubleshoot in times of crisis and leverage expert help\nComputer Proficiency\nMS -office, Teams, Networking\nGood written and verbal communication skills.\n\nTravel, Motor Vehicle Record & Physical/Environment Requirements:\nAbility to travel – Need to travel to support customer on site.\n\nIt would be a plus if you also possess previous experience in:\nIndependently handling 1 or more product group (example Immunoassay Analyzer, Hematology Analyzer or Chemistry Analyzer) with timely expert support.\nAble to identify application vs. service issues and collaborates to resolve Ability to prioritize customer needs.\nAbility to coordinate and collaborate with other functions to achieve client delight.\n\nBeckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

Check out our benefits at Danaher Benefits Info .\n\nAt Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home.

Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.\n\nJoin our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.

We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.\n\nFor more information, visit www.danaher.com .\n]]>