Travel and Expense Operations Leader

Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.\n\nThe Role\nRole Overview\nThe Travel & Expense Operations Leader is responsible for the day‑to‑day administration, execution, and delivery of Travel & Expense (T&E) processes in accordance with well‑defined global policies and procedures . This role ensures that travel and expense activities are processed accurately, on time, and in full compliance with approved standards.\nThis position ensures operational discipline, consistent application of policy, effective case resolution, and reliable service delivery across regions.\nKey Responsibilities\nProcess Administration & Service Delivery\n10+ years of experience. Execute and administer end‑to‑end Travel & Expense processes aligned to approved global policies and standard operating procedures.\nEnsure timely and accurate processing across core activities, including expense reimbursements, payments, audits, cash advances, manual expense claims, overpayments, and separation‑related expenses.\nMonitor daily operational queues and ensure service levels and turnaround times are consistently met.\nPolicy Governance, Execution & Compliance\nCollaborate with Procurement and Vendor Services on vendor performance across both systems and processes (Concur, card providers, TMCs)\nAccountable for controls, audit outcomes, and compliance posture\nContribute towards policy and roadmap decisions to improve productivity and effectiveness as well as user experience\nApply and enforce established Travel & Expense policies consistently across employee populations and regions.\nHandle policy‑based inquiries and exceptions within defined guidelines; escalate interpretation issues or gaps to the appropriate governance or policy owners.\nSupport internal and external audits by ensuring documentation, approvals, and process evidence are complete and compliant.\nSystems & Tools Administration\nOwn the Travel & Expense tool from a process and business perspective , ensuring it supports approved policies and operational requirements.\nDrive automation, simplification, and user experience improvements\nPartner with HR Technology and CIO teams to: Submit, review, and support approved system change requests\nCoordinate configuration updates and system administration activities\nEnsure clear ownership between process decisions and technical execution\nAdminister operational aspects of the tool, including user access requests, reference data maintenance, and processing of approved setup or change requests.\nSupport User Acceptance Testing (UAT) by executing defined test cases and validating outcomes for approved changes.\n\nCorporate Card Administration\nAdminister the Corporate Card program in line with established guidelines, including card applications, limit changes, maintenance, and terminations.\nCoordinate with internal partners and vendors to resolve operational issues related to card usage and processing.\nCase Management & Employee Support\nOversee resolution of employee inquiries and cases raised through designated case management tools.\nEnsure responses are timely, accurate, and aligned with documented policy and procedures.\nIdentify recurring issues and operational pain points and raise recommendations for process improvements.\nOperational Reporting & Continuous Improvement\nTrack and review operational metrics such as volumes, cycle times, SLA performance, and error rates.\nIdentify process inefficiencies or recurring issues and provide input to governance or process owners to support continuous improvement.\nSupport implementation of approved process updates and ensure operational readiness.\nProvide service level performance reporting and insights to senior leadership\nVendor performance management and escalation management to achieved desired and contractual outcomes\nAccountable for service KPIs and experience metrics\nStakeholder & Team Coordination\nCoordinate daily activities across the Travel & Expense operations team to ensure workload balance and continuity of service.\nAct as the primary operational contact for Finance, HR Services, HR Technology, and vendors on T&E execution matters.\nEnsure clear handoffs and escalation paths for issues outside defined process or policy boundaries.\nYour Future at Kyndryl\nEvery position at Kyndryl offers a way forward to grow your career.

Whether you want to advance in Management as a Test Manager or pursue alternative expertise areas such as Architecture - Kyndryl is dedicated to your professional journey.\n\nWho You Are\nWho You Are\nYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work.

And finally, you're open and borderless - naturally inclusive in how you work with others.\nRequired Skills\nExperience in Travel & Expense administration, shared services, or operational delivery roles.\n\nWorking knowledge of Travel & Expense systems and tools (e.g., Concur or similar platforms).\n\nStrong understanding of compliance, audit, and financial control requirements related to expense processing.\n\nHigh attention to detail, strong process discipline, and ability to manage high transaction volumes.\n\nClear, practical communication skills for employee and stakeholder support.\n\nPreferred Skills:\nMasters degree or relevant certifications.\n\nBeing You\nThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply.

We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers.

This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.\n\nWhat You Can Expect\nYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.\n\nFrom your very first day, you'll dive into impactful work that powers the systems our customers rely on every day.

You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.\n\nWe're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences.

And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.\n\nWe want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.\n\nGet Referred!\nIf you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.\n]]>