Senior Software Engineer

Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.\n\nThe Role\nRole Summary\nA Senior Kafka Operations Engineer is responsible for ensuring the stability, performance, and reliability of Kafka-based data streaming platforms in production. The role focuses on end-to-end operational support, advanced troubleshooting, and enabling development teams to build resilient, high-performing Kafka integrations.\nThis is a hands-on operational role, working in a 24/7 support environment, with deep involvement in Kafka clients, cluster health, and real-time incident resolution.\nWhat You Will Do\nOwn production support for Kafka environments in a 24/7 on-call rotation\nMonitor and maintain Kafka cluster performance, availability, and reliability\nPerform advanced troubleshooting across the full Kafka stack: Producers, consumers, brokers, and clusters\n\nAnalyze logs and metrics to proactively detect and resolve issues\nEnsure minimal downtime and uninterrupted data flow\nDeep-Dive Troubleshooting Areas\nKafka Clients Producer delivery failures, retries, idempotence, acknowledgments\nConsumer lag, offset issues, delivery guarantees\n\nConnectivity & Security TLS handshake failures\nSASL authentication issues\n\nSchema & Serialization Schema compatibility problems\nSerializer/deserializer failures\n\nPerformance Slow producers/consumers\nThroughput bottlenecks (e.g., compression, batching)\n\nCluster Health Partition hot spots\nBroker performance issues\nReplication/reliability concerns\n\nCollaboration & Impact\nSupport and guide development teams on Kafka best practices\nHelp onboard applications onto Kafka\nAct as a subject matter expert during incidents and root cause analysis\nImprove system resilience and operational efficiency\nWhat Makes This a Senior Role\nDeep understanding of distributed systems and Kafka internals\nAbility to troubleshoot complex, multi-layer issues under pressure\nStrong communication with both engineering and non-engineering teams\nOwnership of business-critical production environments\n\nWho You Are\nRole Summary\nA Senior Kafka Operations Engineer is responsible for ensuring the stability, performance, and reliability of Kafka-based data streaming platforms in production. The role focuses on end-to-end operational support, advanced troubleshooting, and enabling development teams to build resilient, high-performing Kafka integrations.\nThis is a hands-on operational role, working in a 24/7 support environment, with deep involvement in Kafka clients, cluster health, and real-time incident resolution.\nWhat You Will Do\nOwn production support for Kafka environments in a 24/7 on-call rotation\nMonitor and maintain Kafka cluster performance, availability, and reliability\nPerform advanced troubleshooting across the full Kafka stack: Producers, consumers, brokers, and clusters\n\nAnalyze logs and metrics to proactively detect and resolve issues\nEnsure minimal downtime and uninterrupted data flow\nDeep-Dive Troubleshooting Areas\nKafka Clients Producer delivery failures, retries, idempotence, acknowledgments\nConsumer lag, offset issues, delivery guarantees\n\nConnectivity & Security TLS handshake failures\nSASL authentication issues\n\nSchema & Serialization Schema compatibility problems\nSerializer/deserializer failures\n\nPerformance Slow producers/consumers\nThroughput bottlenecks (e.g., compression, batching)\n\nCluster Health Partition hot spots\nBroker performance issues\nReplication/reliability concerns\n\nCollaboration & Impact\nSupport and guide development teams on Kafka best practices\nHelp onboard applications onto Kafka\nAct as a subject matter expert during incidents and root cause analysis\nImprove system resilience and operational efficiency\nWhat Makes This a Senior Role\nDeep understanding of distributed systems and Kafka internals\nAbility to troubleshoot complex, multi-layer issues under pressure\nStrong communication with both engineering and non-engineering teams\nOwnership of business-critical production environments\n\nBeing You\nThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities.

We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring.

At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.

That's The Kyndryl Way.\n\nWhat You Can Expect\nYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.\n\nFrom your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.\n\nWe're here to champion your journey.

With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.\n\nWe want you to thrive here-and we're committed to helping you do just that.

Ready to make an impact? Join us and help shape what's next.\n\nGet Referred!\nIf you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.\n]]>