Sr. Lead ServiceNow Developer

Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.\n\nThe Role\nServe as the hands-on technical lead for ServiceNow development initiatives across the enterprise\nDesign, develop, and maintain complex ServiceNow solutions using best-practice configuration and scripting\nLead technical design sessions and actively implement approved solutions\nEstablish and enforce coding standards, development patterns, and platform governance\nDrive scalable solutions across ITSM, ITOM, CMDB, and custom scoped applications\nBuild and maintain integrations using REST, SOAP, IntegrationHub, and MID Server\nLead CMDB architecture, CSDM alignment, and data quality improvements\nPerform platform optimization, performance tuning, and technical debt reduction\nLead ServiceNow upgrades, patching, and regression testing activities\nMentor developers through code reviews, pair programming, and technical guidance\nPartner with security and compliance teams to ensure platform controls and data protection\n\nWho You Are\nRequired Skills:\n10+ years of hands-on ServiceNow development experience in enterprise environments\nExpert-level ServiceNow scripting and configuration skills (JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies)\nProven experience acting as a technical lead while remaining hands-on\nStrong experience with ServiceNow modules such as ITSM, ITOM, CMDB, and custom applications\nExtensive experience building and supporting ServiceNow integrations (REST, SOAP, IntegrationHub, MID Server)\nStrong understanding of CMDB, CSDM, and enterprise service modeling\nExperience leading platform upgrades and managing release cycles\nKnowledge of performance optimization, instance health, and scalability\nStrong problem-solving skills and the ability to troubleshoot complex platform issues\nPreferred Qualifications:\nExperience in large, regulated enterprise environments\nHands-on experience with ITOM Discovery, Service Mapping, or Event Management\nFamiliarity with Agile/Scrum and CI/CD practices for ServiceNow development\nExperience integrating ServiceNow with cloud platforms, monitoring tools, and identity systems\nServiceNow certifications such as CSA, CAD, and CIS (ITSM, ITOM, or CMDB)\nBachelor's degree in Computer Science, Information Systems, or equivalent experience\n\nBeing You\nThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply.

We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers.

This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.\n\nWhat You Can Expect\nYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.\n\nFrom your very first day, you'll dive into impactful work that powers the systems our customers rely on every day.

You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.\n\nWe're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences.

And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.\n\nWe want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.\n\nGet Referred!\nIf you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.\n]]>