Customer Service Manager

Hiring: Customer Service Manager / Service Delivery Manager (Hybrid – South India)\nAceolution is hiring an experienced Customer Service Manager / Service Delivery Manager to support and oversee contact center operations for our newly established delivery center in Madagascar. This is an exciting opportunity to work in a global operations environment while being based in South India under a hybrid work model.\nPreferred Locations\nChennai | Bangalore | Hyderabad | Pune\nRole Overview\nThe selected candidate will be responsible for managing service delivery, operational performance, stakeholder coordination, and overall contact center governance for the Madagascar operations.\nKey Responsibilities\nManage day-to-day contact center operations and service delivery\nMonitor KPIs, SLAs, productivity, and customer satisfaction metrics\nHandle operational escalations and performance reporting\nDrive process improvements and operational optimization initiatives\nCollaborate with internal teams and client stakeholders\nSupport governance and operational oversight for the Madagascar contact center\n'05; Preferred Profile\nExperience in Contact Center / BPO Operations Management\nPrior experience as a Customer Service Manager or Service Delivery Manager\nStrong people management and stakeholder management skills\nExposure to international operations is preferred\nFrench language proficiency is an Must\nWhy Join?\nOpportunity to work in a global operational setup\nHybrid work flexibility\nExposure to international contact center management\nCollaborative and fast-growing environment\nInterested?\nPlease share your updated CV to along with:\nCurrent Location\nCurrent Compensation\nExpected Compensation\nNotice Period\nFrench Language Proficiency Level