Sales Specialist

GrowthJockey is a leading venture architect specializing in building technology-led digital startups for large enterprises. We leverage AI, machine learning, and digital transformation to deliver measurable growth.

Our proprietary AI platform, intellsys.ai, powers marketing intelligence with 100+ in-house AI models, enabling brands—from startups to Fortune 500 companies—to scale efficiently and intelligently. With 25+ successful venture launches, we continue to push the boundaries of innovation and digital excellence.

Role Overview

We are looking for a dynamic and customer-focused Telecaller to support lead generation, customer engagement, and sales conversion efforts. The ideal candidate will be responsible for handling inbound and outbound calls, nurturing prospects, maintaining customer relationships, and contributing to business growth through effective communication and follow-ups.

Responsibilities

Lead Generation & Customer Outreach

Outbound Calling

%CF; Make outbound calls to prospective customers and generate qualified leads

%CF; Follow up on inquiries received through various channels

%CF; Engage potential customers and introduce products/services effectively

Lead Nurturing

%CF; Maintain regular follow-ups with interested prospects

%CF; Build rapport and guide customers through the sales process

%CF; Update lead status and customer interactions in the CRM system

Customer Support & Relationship Management

Customer Interaction

%CF; Handle inbound customer queries and provide accurate information

%CF; Understand customer requirements and recommend suitable solutions

%CF; Address customer concerns and objections professionally

Customer Experience

%CF; Ensure a positive customer experience during every interaction

%CF; Build and maintain long-term customer relationships

%CF; Collect customer feedback and share insights with relevant teams

Sales Coordination & Conversion Support

Sales Support

%CF; Schedule appointments, consultations, or product discussions where required

%CF; Coordinate with internal teams to ensure smooth lead handover and follow-up

%CF; Support sales efforts to achieve conversion and revenue targets

Performance Tracking

%CF; Track daily calling activities, lead generation, and conversion metrics

%CF; Maintain accurate records of customer interactions and follow-ups

%CF; Prepare and share regular performance reports

Reporting & Data Management

MIS & Reporting

%CF; Maintain call logs and customer databases

%CF; Update CRM and tracking sheets regularly

%CF; Share daily, weekly, and monthly reports with management

Process Improvement

%CF; Identify common customer concerns and suggest process improvements

%CF; Support initiatives aimed at enhancing customer satisfaction and sales performance

Requirements

%CF; 1–5 years of experience in Telecalling, Telesales, Customer Support, or Lead Generation

%CF; Strong verbal communication skills in Hindi and English

%CF; Excellent interpersonal, persuasion, and negotiation skills

%CF; Basic knowledge of CRM tools, MS Excel, and Google Sheets

%CF; Ability to handle multiple customer interactions and follow-ups efficiently

%CF; Self-motivated, target-oriented, and capable of working in a fast-paced environment

%CF; Strong coordination and execution skills

%CF; Experience in the Mattress Industry will be considered an added advantage