Customer Service Specialist

Urgent Hiring For Customer Service Associate

Location – Pune , Kharadi

Experience – Minimum 6 month of Experience working in Voice process or handling foreign clients

Skills – Excellent communication skills

Note – Immediate joiner or max with the 7 days notice period only

Working days - 5 Days working, rotational week off

Responsibilities:

List the responsibilities these should be the roles KPIs that we would measure on-

· Provide Exceptional Support: Respond to customer queries via email, chat, and phone calls, ensuring each interaction is handled with empathy, clarity, and professionalism.

· Solve Customer Challenges: Proactively address and resolve customer concerns by identifying the root cause and providing timely solutions.

· Deliver Delight: Create positive experiences by understanding customer needs, offering personalized assistance, and going the extra mile to ensure satisfaction.

· Maintain Performance Standards: Meet key customer support metrics, such as response time, issue resolution time, and customer satisfaction scores. Requirements: For the Tpe role activities we have idified the required skills, this list must cover all of them along with educational and other qualifications- · Customer First Approach: A passion for creating positive experiences and solving customer problems with empathy and professionalism.

· Strong Communication Skills: Clear and articulate communication in both spoken and written formats, ensuring customers feel understood and valued.

· Problem-Solving Mindset: Enjoy tackling challenges and finding solutions proactively, while maintaining a calm and friendly demeanor.

· Analytical Skills: Ability to manage the resolution process efficiently, using clear and concise communication.

· Adaptability: Willingness to work in rotational shifts, including weekends, and ability to thrive in a fast-paced, ever-changing environment. Role Activities in Descending Order of Priority-

· Respond to Customer Queries: Answer customer emails promptly and effectively, providing clear, accurate, and friendly responses.

· Maintain Tone and Quality: Ensure all communications maintain a positive and empathetic tone, aiming for customer satisfaction and delight.

· Real-Time Assistance: Engage with customers via live chat, providing immediate assistance for inquiries, concerns, and issues.

· Problem Resolution via Phone: Offer immediate solutions or guidance during phone conversations, ensuring customers feel heard and supported.

· Personalized Communication: Foster strong relationships with customers by providing personalized support and showing genuine care.

· Team Player: Contribute insights, challenges, and suggestions to team and improve team performance. Good to Have skills (Not must have skills)-

· Experience working in Email & Voice process

· Experience in handling foreign clients

Interested candidates can share their resume in below mentioned email