Senior Lead, Service Now Developer

Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.\n\nThe Role\nAre you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there's a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work.\n\nAs a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions.

Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.\nKey Roles and Responsibilities:-\nMin 7+ years of experience working as a software engineer on complex software projects.\n• ServiceNow ITSM Sr Developer\n• Understanding of ServiceNow modules\n• Ability to work with the Customer to understand requirements\n• Ability to document designs and configurations\n• Ability to estimate work effort for design and configurations\n• Ability to configure ServiceNow catalog via complex workflows and flow designer.\n• JavaScript expert\nAbility to test code and work defects to resolution\n• Ability to promote code in ServiceNow\n• Ability to develop, update and test client and server-side scripts\n• Ability to develop, update and test notifications\n• Ability to work service requests to completion\n• Knowledge of integrations\n• Understanding of ServiceNow data schema\n• Experience in reporting\n• Good written and verbal skills\n• Good problem determination skill.\nFamiliar with:\n• Create and schedule reports in ServiceNow\n• Create Technical Knowledge Articles for team use\n• Leveraging transform maps to load data\n\nYour Future at Kyndry l\nThe career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.\n\nWho You Are\nYou're good at what you do and possess the required experience to prove it.

However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.\n\nRequired Technical and Professional Expertise:\nWorking with client/Kyndryl team to requirements and provide solution recommendations\n\nCode promotion process in ServiceNow - how to move update sets between environments\n\nCustom ServiceNow application support - how to identify and manage issues\n\nHow to create and schedule reports in ServiceNow\n\nCreating Technical Knowledge Articles for team use\n\nLeveraging transform maps to load data\n\nHave experience in: Working with client/Kyndryl team to requirements and provide solution recommendations\n\nCode promotion process in ServiceNow - how to move update sets between environments\n\nCustom ServiceNow application support - how to identify and manage issues\n\nPreferred Technical and Professional Experience:\nUnderstanding of ServiceNow modules\n\nAbility to work with the Customer to understand requirements\n\nAbility to document designs and configurations\n\nAbility to estimate work effort for design and configurations\n\nAbility to configure ServiceNow\n\nAbility to develop, update and test workflows\n\nAbility to develop, update and test business rules\n\nAbility to develop, update and test client and server-side scripts\n\nAbility to develop, update and test notifications\n\nAbility to test code and work defects to resolution\n\nAbility to promote code in ServiceNow\n\nAbility to work service requests to completion\n\nKnowledge of integrations\n\nUnderstanding of ServiceNow data schema\n\nExperience in reporting\n\nGood written and verbal skills\n\nGood problem determination skills\n\nAdminister the Project Change Control Procedure with Client Point of Contact.\n\nAct as liaison in the resolution of any service impacts.\n\nProvide status of efforts to resolve any Severity 1 issues and subsequent root cause analysis; act as the point of escalation for Client change management issues, unresolved issues, and emergency outages.\n\nProvide applicable reports on a monthly basis, or at another agreed upon frequency as specified in this SOW.\n\nBeing You\nThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities.

We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring.

At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.

That's The Kyndryl Way.\n\nWhat You Can Expect\nYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.\n\nFrom your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.\n\nWe're here to champion your journey.

With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.\n\nWe want you to thrive here-and we're committed to helping you do just that.

Ready to make an impact? Join us and help shape what's next.\n\nGet Referred!\nIf you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.\n]]>