Director, Payments

We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.\nOur customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.\n\nJoin a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.\n\nPayments Director\nTHE COMPANY\neBay Inc. is a global ecommerce leader that connects over 134 million people around the world and builds communities to create economic opportunity for all.

The company participates in190 markets around the world, and in 2024 enabled more than $75 billion of gross merchandise volume. eBay's Marketplace platforms, including its global properties and its off-platform businesses in Japan create one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. eBay's payment business also powers tens of billions of dollars of online transactions while providing financial services such as seller lending, buyer and seller FX, and multiple payment solutions.\nFor more information about the Company and its global portfolio of online brands, visit www.ebayinc.com\neBay's strategic vision is to become the best global marketplace for enthusiast buyers and sellers. Looking for a purpose-driven company that puts the customer at the heart of everything? A culture that encourages people to think big and be curious, to act with urgency and integrity and to be fearlessly inclusive?

That's who we are. If this sounds compelling, join eBay!\nKey Responsibilities Technical Vision & Strategy:\nDefine and drive the long-term technical vision, roadmap, and architecture for the engineering organization.\n\nAlign engineering strategy with overall business goals and product vision.\n\nEvaluate and recommend new technologies, tools, and methodologies.\n\nEnsure technical decisions support scalability, reliability, security, and maintainability.\n\nTeam Leadership & Management:\nLead, mentor, and grow multiple Engineering Managers and/or Team Leads.\n\nOversee the hiring, onboarding, performance management, and career development of engineering staff (including managers and senior ICs).\n\nFoster a high-performing, collaborative, innovative, and inclusive engineering culture.\n\nBuild and maintain team morale, engagement, and retention.\n\nDelivery & Execution:\nOversee the planning, execution, and timely delivery of complex software projects across multiple teams.\n\nEnsure teams adhere to best practices (coding standards, code reviews, testing, CI/CD).\n\nManage engineering budgets, resource allocation, and capacity planning.\n\nTrack key performance indicators (KPIs) related to delivery velocity, quality, and system health\n\nProcess & Operational Excellence:\nEstablish, optimize, and standardize engineering processes (SDLC, Agile/Scrum/Kanban, release management, incident response).\n\nDrive continuous improvement in engineering efficiency, productivity, and quality.\n\nImplement and monitor metrics to measure team and organizational performance.\n\nCross-Functional Collaboration:\nPartner closely with Product Management, Design, Data Science, Security, and IT/Operations to define requirements, prioritize work, and ensure successful product delivery.\n\nCollaborate with senior leadership (Sr. Directors, other Directors, Executives) on strategic initiatives and company-wide goals.\n\nRepresent the engineering organization in cross-functional meetings and strategic discussions.\n\nTechnical Oversight & Quality:\nProvide high-level technical guidance and oversight across projects.\n\nChampion software quality, best practices, and operational reliability (e.g., SLOs, SLIs).\n\nEnsure systems are designed for scalability, performance, and cost-efficiency.\n\nManage technical debt and advocate for necessary refactoring/infrastructure investments.\n\nResource Management:\nGrowing your team through coaching, mentoring\n\nForecast hiring needs and participate in recruitment strategy.\n\nJob Requirements: 10+ years of software engineering experience, with 5+ years in direct people management and 3+ years managing other managers.\n\nMaster's degree in Computer Science, or Bachelor's degree with equivalent experience\n\nProven ability to lead, inspire, mentor, and grow large engineering teams and managers.

Strong coaching skills.\n\nSignificant hands-on technical background (software development, architecture, systems design). Ability to understand complex technical challenges and trade-offs deeply, even if not coding daily.\n\nAbility to set technical vision, translate business strategy into engineering execution, and make long-term architectural decisions.\n\nProven track record of shipping complex, high-quality software products at scale. Expertise in Agile methodologies.\n\nExceptional written and verbal communication skills.

Ability to articulate complex technical concepts to both technical and non-technical audiences (including executives).\n\nExcellent interpersonal and stakeholder management skills. Ability to build strong cross-functional partnerships.\n\nStrong analytical and critical thinking skills. Ability to navigate ambiguity and make sound decisions under pressure.\n\nExperience establishing processes, metrics, and driving continuous improvement.\n\nFamiliarity with AI/Machine Learning solutions to enhance service capabilities.\n\nPreferred Qualifications: Experience in ECommerce and Payments/Fintech industry\n\nExperience scaling engineering organizations during rapid growth\n\nPlease see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.\neBay is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected] . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.\n\nThe eBay Jobs website uses cookies to enhance your experience.

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