Collaboration Specialist (O365/SharePoint/AvePoint)

Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.\n\nThe Role\nInfrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally "figuring it out." This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.\n\nThere are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn't specific to any one platform, so you'll need a good feel for all of them.

And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else.\n\nYou'll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name.

That's the kind of impact you can have!\n\nThis is a project-based role where you'll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom?

Trust us, that won't be an issue.\n\nYour future at Kyndryl\nThere are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.\nCore Expertise:\nMicrosoft 365 Administration, SharePoint Online Architecture, OneDrive & Teams Collaboration, Permissions & Access Management, Information Architecture, Metadata & Content Management, External Sharing Controls\nAvePoint Expertise:\nAvePoint Governance, Backup & Restore, Migration, Compliance/Risk Insights, Automation, Reporting\nSecurity & Compliance:\nMicrosoft Purview, Sensitivity Labels, DLP, Retention Policies, eDiscovery, Audit Readiness, External Collaboration Security\nExperience Level:\n6+ years in M365 / Collaboration Platforms, with deep enterprise SharePoint Online and AvePoint experience\nPreferred Certifications:\nMicrosoft 365 Enterprise Administrator Expert,\nMicrosoft SharePoint / M365 Fundamentals or Associate Certs,\nAvePoint Certifications (Governance / Backup / Migration),\nSecurity & Compliance Fundamentals (SC‑900 / SC‑400)\nThis role encompasses proficiency with widely used tools from Microsoft (Office 365 Suite, Exchange, SharePoint, OneDrive, MS Teams, AD/AAD, etc.), other M365 tools\nIndividuals in this position serve as a technical escalation point for Workplace Collaboration and provide technical leadership to internal delivery teams, customers, and Kyndryl Account Teams during all technical discussions, major incidents, and complex RFS activities. They collaborate closely with customers to assess IT environments, address technological gaps, create remediation plans, and offer informed technical recommendations.\nWorkplace Collaboration technicians are accountable for maintaining the stability of the customer's collaboration environment, overseeing and implementing environmental changes with minimal impact to business operations.

They lead efforts to resolve major incidents, deliver technical solutions within agreed SLA timeframes, conduct skills gap analyses, and facilitate training to bridge knowledge gaps. Additionally, they develop standard operating procedures (SOPs) and best practices for internal use by the Kyndryl Delivery team.\nResponsibilities\n· Provide technical support to customers, Kyndryl Account Teams, and Internal Delivery Teams.\n· Lead the resolution of major incidents in customer collaboration environments, ensuring timely resolution.\n· Conduct periodic analysis and assessments to identify areas for improvement and propose corrective measures, implementing solutions as necessary.\n· Participate in and lead technical discussions with customers; prepare and execute implementation plans to achieve customer IT objectives for collaboration environments.\n· Manage complex RFS activities and implement technical solutions as approved by the customer, including both the setup/configuration of new collaboration environments and the remediation and migration to designated collaboration toolsets.\nRequired Technical and Professional Experience\n· Deep expertise within specific technology domain areas\n· Enterprise IT application experience\n· 6+ years of Hands-on experience in Microsoft Server, Cloud, Active Directory, EntraID, Microsoft 365 includes Hybrid Environments administration of Exchange, SharePoint, OneDrive, MS Teams with Enterprise Voice Skills\n· Must have experience driving for engineering solutions and working across teams\n· Extensive experience and judgment to plan and accomplish goals\n· Ability to apply general rules to specific problems to produce conclusions and responses.\n· Ability to communicate effectively, both verbal and written\n· Strong process improvement experience\n\nPreferred Technical and Professional Experience\n· Expert level skills in collaboration technologies. This includes (but is not limited to) major workloads within the Office 365 bundle across various licenses and its on-premises components, including Exchange, SharePoint and all other collaboration products.\n· Expert in troubleshooting of On-Premises Active Directory and Azure Active Directory (AAD)\n· Skilled in Microsoft Security Products (i.e., Enterprise Mobility + Security (EMS)), EOP\n· Experience in Scripting (i.e., PowerShell) and the ability to implement simple to complex technical solutions with migration capabilities (Collaboration technologies)\n· Knowledge of migration tools such as Avepoint, Quest, Binary Tree, etc.\n· Deep understanding of Windows Server Administration in OnPrem, Virtual and Cloud environments\n· Technical leadership skills\n· Customer Relationship Management Skills\n· Deep Analytical / Assessment Skills\n· Ability to handle the pressure, communicate effectively (Written and Oral)\n· Excellent Troubleshooting Skills, Customer Handling via Chat, Email & Voice Support\nPreferred Certification\nMicrosoft 365 Certified: Fundamentals (MS‑900)\nMicrosoft 365 Certified: Messaging Administrator Associate\nMicrosoft 365 Certified: Teams Administrator Associate (MS‑700)\nMicrosoft 365 Endpoint Administrator Associate (MD‑102)\n\nWho You Are\nYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development.

You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.\n\nRequired Technical and Professional Experience\n\n• Deep expertise within specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics)\n• Enterprise IT application experience\n• Hands-on experience in at least one of the following: software development, DevOps engineering, systems administration, or systems architecture in public cloud AWS domain\n• In-depth knowledge of Windows and Linux Operating Systems\n• Must have experience driving for engineering solutions and working across teams\n• Extensive experience and judgment to plan and accomplish goals\n• Ability to apply general rules to specific problems to produce conclusions and responses.\n• Ability to communicate effectively, both verbal and written\n• Strong process improvement experience\n\nPreferred Technical and Professional Experience\nCore Expertise:\nMicrosoft 365 Administration, SharePoint Online Architecture, OneDrive & Teams Collaboration, Permissions & Access Management, Information Architecture, Metadata & Content Management, External Sharing Controls\nAvePoint Expertise:\nAvePoint Governance, Backup & Restore, Migration, Compliance/Risk Insights, Automation, Reporting\nSecurity & Compliance:\nMicrosoft Purview, Sensitivity Labels, DLP, Retention Policies, eDiscovery, Audit Readiness, External Collaboration Security\nExperience Level:\n6+ years in M365 / Collaboration Platforms, with deep enterprise SharePoint Online and AvePoint experience\nPreferred Certifications:\nMicrosoft 365 Enterprise Administrator Expert,\nMicrosoft SharePoint / M365 Fundamentals or Associate Certs,\nAvePoint Certifications (Governance / Backup / Migration),\nSecurity & Compliance Fundamentals (SC‑900 / SC‑400)\nThis role encompasses proficiency with widely used tools from Microsoft (Office 365 Suite, Exchange, SharePoint, OneDrive, MS Teams, AD/AAD, etc.), other M365 tools\nIndividuals in this position serve as a technical escalation point for Workplace Collaboration and provide technical leadership to internal delivery teams, customers, and Kyndryl Account Teams during all technical discussions, major incidents, and complex RFS activities. They collaborate closely with customers to assess IT environments, address technological gaps, create remediation plans, and offer informed technical recommendations.\nWorkplace Collaboration technicians are accountable for maintaining the stability of the customer's collaboration environment, overseeing and implementing environmental changes with minimal impact to business operations.

They lead efforts to resolve major incidents, deliver technical solutions within agreed SLA timeframes, conduct skills gap analyses, and facilitate training to bridge knowledge gaps. Additionally, they develop standard operating procedures (SOPs) and best practices for internal use by the Kyndryl Delivery team.\nResponsibilities\n· Provide technical support to customers, Kyndryl Account Teams, and Internal Delivery Teams.\n· Lead the resolution of major incidents in customer collaboration environments, ensuring timely resolution.\n· Conduct periodic analysis and assessments to identify areas for improvement and propose corrective measures, implementing solutions as necessary.\n· Participate in and lead technical discussions with customers; prepare and execute implementation plans to achieve customer IT objectives for collaboration environments.\n· Manage complex RFS activities and implement technical solutions as approved by the customer, including both the setup/configuration of new collaboration environments and the remediation and migration to designated collaboration toolsets.\nRequired Technical and Professional Experience\n· Deep expertise within specific technology domain areas\n· Enterprise IT application experience\n· 6+ years of Hands-on experience in Microsoft Server, Cloud, Active Directory, EntraID, Microsoft 365 includes Hybrid Environments administration of Exchange, SharePoint, OneDrive, MS Teams with Enterprise Voice Skills\n· Must have experience driving for engineering solutions and working across teams\n· Extensive experience and judgment to plan and accomplish goals\n· Ability to apply general rules to specific problems to produce conclusions and responses.\n· Ability to communicate effectively, both verbal and written\n· Strong process improvement experience\n\nPreferred Technical and Professional Experience\n· Expert level skills in collaboration technologies. This includes (but is not limited to) major workloads within the Office 365 bundle across various licenses and its on-premises components, including Exchange, SharePoint and all other collaboration products.\n· Expert in troubleshooting of On-Premises Active Directory and Azure Active Directory (AAD)\n· Skilled in Microsoft Security Products (i.e., Enterprise Mobility + Security (EMS)), EOP\n· Experience in Scripting (i.e., PowerShell) and the ability to implement simple to complex technical solutions with migration capabilities (Collaboration technologies)\n· Knowledge of migration tools such as Avepoint, Quest, Binary Tree, etc.\n· Deep understanding of Windows Server Administration in OnPrem, Virtual and Cloud environments\n· Technical leadership skills\n· Customer Relationship Management Skills\n· Deep Analytical / Assessment Skills\n· Ability to handle the pressure, communicate effectively (Written and Oral)\n· Excellent Troubleshooting Skills, Customer Handling via Chat, Email & Voice Support\nPreferred Certification\nMicrosoft 365 Certified: Fundamentals (MS‑900)\nMicrosoft 365 Certified: Messaging Administrator Associate\nMicrosoft 365 Certified: Teams Administrator Associate (MS‑700)\nMicrosoft 365 Endpoint Administrator Associate (MD‑102)\n\nBeing You\nThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences.

Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging.

That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thriv...