Technical Project Manager

We are seeking a Technical Project Manager with deep experience delivering enterprise SaaS solutions involving CRM and Call Center technology, data integration and security frameworks. The ideal candidate bridges the gap between technical and business teams—ensuring seamless execution of software projects that drive customer success and operational excellence.\n\nKey Responsibilities\nLead end-to-end project delivery for SaaS system implementations, including integrations, data migrations, and API deployments.\nCollaborate with cross-functional teams (engineering, product, operations, and customer success) to translate business needs into actionable technical requirements.\nManage project timelines, resources, and risk mitigation using Agile or hybrid methodologies.\nOversee integrations with CRM systems, chatbot platforms, and contact center software and omnichannel communications\nDevelop and maintain comprehensive documentation—system diagrams, user stories, test plans, and rollout plans.\nPartner with security and compliance stakeholders to ensure adherence to enterprise data protection standards.\nServe as the primary technical liaison with client IT teams.\nMonitor and report on key project metrics (scope, budget, milestones, performance) using data-driven tools.\n\nRequired Qualifications\nBachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.\n10+ years of experience managing technical projects in a SaaS or enterprise software environment.\nExperience with \"Medicaid\" or \"SNAP\" systems\nProven track record of CRM and Contact Center system deployment.\nProven track record in managing integrations and data migration\nStrong understanding of API protocols, authentication standards, and data formats\nExcellent understanding of information security, privacy, and compliance standards\nProficiency with modern project management and collaboration tools\nExceptional communication, stakeholder management, and problem-solving skills.\nPMP, CSM, or other relevant certifications.\n\nWhy Join Us\nYou’ll work in a collaborative, fast-paced environment that values innovation, continuous learning, and high-impact results. Join our team to lead transformative projects that power enterprise engagement and next-generation SaaS experiences.\n\nNote: Please do not send a direct message.