Functional Analyst - Enabler

Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.\n\nThe Role\nAre you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there's a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work.

As a Functional Analyst at Kyndryl, you will be supporting and leading the analysis, design, and delivery of banking solutions. The role involves translating business needs into solution specifications, collaborating with cross-functional teams, and ensuring successful implementation aligned with business goals, technology standards, and regulatory requirements\n\nKey Responsibilities\nLead identification, analysis, and documentation of business, system, and solution requirements\n\nDefine and validate performance, scalability, security, and service quality requirements\n\nPerform end-to-end impact analysis across applications, integrations, and data flows\n\nEnsure traceability of requirements throughout the delivery lifecycle\n\nOwn and drive solution design specifications aligned to enterprise architecture\n\nDevelop conceptual and logical data models\n\nDefine source-to-target data mappings and create data flow diagrams and transformation rules\n\nContribute to effort estimation and solution sizing\n\nAct as a key bridge between business and technology teams\n\nLead stakeholder discussions and ensure alignment across teams\n\nFacilitate Agile ceremonies and backlog refinement where required\n\nMentor junior analysts and review deliverables\n\nDefine validation approach, test strategy, and acceptance criteria\n\nOversee SIT and UAT execution and ensure solution quality\n\nAnalyze defects, conduct root cause analysis, and drive resolution\n\nEnsure deployment readiness\n\nEnsure alignment with banking regulatory and compliance standards\n\nEmbed risk controls and cybersecurity considerations in solution design\n\nSupport audit, compliance reviews, and first-line-of-defense activities\n\nDrive process improvement and standardization of analysis practices\n\nIdentify opportunities to enhance customer experience through technology\n\nContribute to reusable assets and domain knowledge repositories\n\nYour contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills.

Together, we can make a difference in the world of cloud-based managed services.\nYour Future at Kyndryl\nThe career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.\n\nWho You Are\nYou're good at what you do and possess the required experience to prove it.

However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.\n\nRequired Technical and Professional Experience\n5 to 7+ years of experience in banking or BFSI domain\n\nStrong understanding of Customer lifecycle and engagement processes: Customer onboarding, profiling, segmentation, and relationship management\n\nDeep knowledge of Marketing & Campaign Management capabilities:\n\nCampaign design, execution, monitoring, and performance analytics\n\nCustomer segmentation, targeting, personalization, and next-best-offer strategies\n\nExpertise in Customer Servicing & Interaction Management:\n\nCase management, service requests, complaint handling, and customer support processes\n\nOmnichannel interaction handling across branch, contact center, web, and mobile channels\n\nStrong understanding of lead and opportunity management and sales funnel processes\n\nKnowledge of integration with core banking, channels, and data platforms (customer 360 view)\n\nFamiliarity with end-to-end customer journeys and cross-domain dependencies\n\nAbility to engage with marketing teams, product managers, customer service units, and IT teams\n\nExposure to Salesforce, Google Analytics, Notification Service, IBM Campaign will be an added advantage\n\nStrong knowledge of solution design, product lifecycle, and data governance & analysis\n\nDeep understanding of testing, customer experience, incident/problem management, and application support\n\nExpertise in requirements analysis, solution specification management, and feasibility assessment\n\nStrong knowledge of banking products and services\n\nStrong leadership and stakeholder management skills\n\nStrategic mindset with strong business awareness\n\nExcellent communication (written and verbal)\n\nHigh level of accountability, integrity, and adaptability\n\nAbility to perform in complex and high-pressure environments\n\nPreferred Technical and Professional Experience\nBachelore's/Master's degree in Information Technology, Computer Science, or equivalent experience\n\nPreferred Tools/Platforms: e.g., Jira, Confluence\n\nCertification in Agile SAFe\n\nBeing You\nThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities.

We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring.

At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.

That's The Kyndryl Way.\n\nWhat You Can Expect\nYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.\n\nFrom your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.\n\nWe're here to champion your journey.

With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.\n\nWe want you to thrive here-and we're committed to helping you do just that.

Ready to make an impact? Join us and help shape what's next.\n\nGet Referred!\nIf you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.\n]]>