Maconomy Support SME

Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.\n\nThe Role\nAre you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there's a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work.\n\nAs a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions.

Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.\n\nUsing design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it.\n\nAs a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties.

Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.\nKey Responsibilities:\nMonitor and manage incoming tickets, ensuring all incidents and service requests are logged, categorized, and prioritized appropriately.\n\nAccurately determine issue severity and complexity to classify as Level 1 or Level 2.\n\nEscalate unresolved issues to higher-level teams or external vendors while maintaining ownership until resolution.\n\nIssue Triage and Resolution:\n\nConduct initial investigation and root-cause analysis for reported incidents.\n\nTroubleshooting and Analysis:\n\nDiagnose technical and functional issues in modules including AP, AR, GL, FA, HR, Banking, and others.\n\nCustomer Communication:\n\nMaintain professional and timely communication with users, keeping them informed about issue progress and resolution timelines.\n\nTranslate technical findings into user-friendly language to ensure clarity.\n\nAs a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties.

Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.\nYour Future at Kyndryl\nThe career path ahead is full of exciting opportunities to grow and advance within the job family.

With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.\n\nWho You Are\nYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development.

You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.\nRequired Technical and Professional Expertise\n3-4 years of experience in a Support Analyst or similar role.\n\nProven experience in ERP system support, particularly Maconomy.\n\nComprehensive knowledge of Maconomy Financials modules, including:\n\nAccounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Fixed Assets (FA), Human Resources (HR), Sales Orders, Timesheets, Expenses, Contract Management, Subscriptions, Reporting, and Banking.\n\nHands-on experience with ticketing and incident tracking systems (e.g., ServiceNow, Jira).\n\nFamiliarity with ITIL best practices and frameworks.\n\nPreferred Technical and Professional Experience\nITIL Foundation Certification or equivalent.\n\nTraining or certification in Maconomy Financials is an added advantage.\n\nSkilled in creating clear, user-friendly documentation and reports.\n\nExcellent verbal and written communication skills for engaging with technical and non-technical stakeholders.\n\nStrong analytical skills to identify root causes and implement effective solutions.\n\nAbility to balance multiple priorities while maintaining a focus on quality and deadlines.\n\nBachelor's degree in Computer Science, related technical field, or equivalent practical experience\n•Certification in one or more of the hyperscalers (Azure, AWS, and Google GCP) - otherwise, you can obtain certifications with Kyndryl\n•Experience with DevOps tools and modern engineering practices\n\nBeing You\nThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences.

Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging.

That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.\n\nWhat You Can Expect\nYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow.

Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.\n\nFrom your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.\n\nWe're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve.

You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.\n\nWe want you to thrive here-and we're committed to helping you do just that. Ready to make an impact?

Join us and help shape what's next.\n\nGet Referred!\nIf you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.\n]]>