Customer Support Engineer

Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

Our Innovative Laboratory technologies & Services makes it easier for customers.\nEducation\nBachelor of Engineering (Information Technology / E&TC / CS / Instrumentation), BCA, MCA or relevant experience.\nExperience\n3+ years of hands-on working experience on Chromeleon CDS (Chromatography Data System) or any other enterprise CDS application.\nJob Summary\nHiring a skilled individual for the Customer Support Engineer position in Mumbai. This role supports the Chromeleon enterprise CDS. It involves onsite customer visit including travelling across India and APAC region.

It offers an outstanding opportunity to work in a world-class organization.\nResponsibilities\nAs a Customer Support Engineer, you will:\nRole includes Chromeleon CDS software deployments on all types of client-server network architectures.\nHands on experience of Windows domain, Server OS, Networking, DHCP, DNS and understanding of Cloud environment, Virtual servers, SQL, Oracle etc.\nDiagnose and troubleshoot Software issues, network issues to minimize downtime.\nKnowledge of Pharma Customer compliance and understanding of regulatory audits (USFDA, EDQM, ANVISA, EU).\nKnowledge of Chromatography instruments like HPLC’s, GC’s, MS and its usage in the industry.\nMaintain customer KPI’s and requires customer escalation handling skills\nCollaborate with cross-functional teams to successfully implement maintenance solutions.\nDetermine the most efficient methods for completing assigned tasks.\nRequires travelling at short notice for short or long duration based on project requirements.\n\nBenefits\nWe offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!\nAt Thermo Fisher Scientific, each one of our +100,000 extraordinary minds have a unique story to tell.

Apply today http://jobs.thermofisher.com .\nThermoFisher is committed to crafting a diverse work environment that values and respects individuals from all backgrounds.\nThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.\n\n]]>