Specialist, AI Solutions

About the Role

As a Specialist AI Solutions, you'll help design, build, and maintain AI-powered workflows, prompts, and data pipelines that power Zocdoc's operations and products. You'll work closely with product, operations, and engineering partners to execute well-defined AI features, experiments, and automations that improve patient and provider experiences.

This is a hands-on role focused on implementing prompt-based solutions, pipelines, and small automations, while learning to structure problems, evaluate model performance, and operate safely in a healthcare context.

A Day in the Life of an AI Solutions Specialist

• Implement prompts, system messages, and basic tool-calling patterns to support specific use cases and workflows.
• Contribute to scoped AI features and automations in prompts, and internal tools under guidance from more senior team members.
• Sense-check LLM outputs for accuracy, safety, and usefulness, flagging issues and edge cases proactively.
• Set up offline evaluations using golden sets or sample data; track basic quality metrics and document results.
• Build and maintain lightweight data preparation scripts and queries to support AI experimentation and monitoring.
• Support pilots and evaluations by running experiments, comparing variants, and summarizing findings in a clear, digestible way.
• Collaborate with product and ops partners to understand requirements, translate them into concrete AI tasks, and execute against agreed timelines.
• Write clear documentation and contribute to runbooks so others can reproduce, debug, or extend your work.

Who You Are (Skills & Qualifications)

• Bachelor's degree in a quantitative, technical, or related field, or equivalent practical experience.
• Typically 2-4 years of professional experience in applied AI, or a related field.
• Foundational understanding of LLMs and AI applications, with enthusiasm to deepen your skills in prompting, retrieval, and evaluations.
• Basic proficiency in SQL or another query language; comfortable working with structured data in spreadsheets and/or dashboards.
• Experience with Python.
• Strong analytical problem-solving skills; you can break down a problem, test hypotheses, and deliver accurate results with guidance
• Effective written and verbal communication skills; you can explain your work and findings to peers in a clear, structured way.
• High ownership and accountability; you manage your time well, work back from deadlines, and surface risks early.
• Curiosity and growth mindset; you seek feedback, learn from senior teammates, and apply best practices in reliability, safety, and privacy.
• Proficiency with using Cursor, Claude Code or VSCode.
• Domain Expert in Business Operations/Sales/Marketing/GTM or Finance.

Benefits

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Amazing perks - think catered lunch every day, Ping Pong, etc.
• Daycare/creche facility for kids
• The chance to create a better healthcare experience for millions of patients!
• Corporate wellness programs with Headspace
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave (over 5 years)
• Annual sponsored health check-ups
• Zocdoc is certified as a Great Place to Work