Technical Services Specialist - UMM

General Summary

The Technical Services Specialist is responsible for understanding and assisting in their technical role in the client environment. This role works in partnership with cross-functional teams to document and deliver technical services to backend systems to allow partners for better front-end experience in one of the following focus areas:

Essential Duties & Responsibilities (MustHave Skills)

1. Scripting / Development Skills (Core Requirement)
• Strong handson experience in PowerShell, Python, or similar scripting/programming languages
• Ability to write scripts from scratch
• Ability to modify and adapt existing scripts to suit new or migrated environments
2. Integration & Automation Experience
• Experience creating or modifying scripts for integrations
• Supporting deployments or configurations in client environments
• Practical, applied scripting rather than theoretical development
3. SaaS Platform Familiarity
• Experience working with any SaaS platform (technologyagnostic)
• Understanding of cloud-based environments and how scripts interact with them
• SaaS exposure is a strong advantage, though not strictly mandatory

Knowledge, Skills, and/or Abilities Required

• Ability to work independently with general supervision
• Practical knowledge of relevant technical areas
• Ability to adapt to new technologies and processes based on partner requirements
• Strong customer service orientation
• Strong desire to help partners and peers
• Excellent written and verbal communication skills
• Strong interpersonal skills with ability to work cross-functionally
• Organized with strong attention to detail

Educational / Experience Requirements

• Bachelor's degree in a related field or equivalent business experience
• 2+ years of relevant experience
• Preferred: 1+ years in a technical-service oriented role

Working Conditions

• Onsite / Hybrid (depending on location)