ServiceNow-Service Now-Application Engineer-Senior

Technology Consulting

Title: Application Engineer - IV

EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.

Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you'll work with technologists and business experts, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you'll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.

Enterprise Workplace Technology (EWT) - EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.

The opportunity

This role provides expert-level system analysis, design, development, and implementation of applications and databases, and directs business assessment and requirements analysis for hardware and operating systems, while architecting complex data integration and driving system performance and scalability improvements.

Your key responsibilities

• Provides expert level system analysis, design, development, and implementation of applications and databases. Integrates third party products. Ensures that expected application performance levels are achieved.
• Ensures the viability of IT deliverables. Recommends development options, including design, build/buy, and vendor purchase. Conducts testing, including functionality, technical limitations, and security.
• Elevates code into the development, test, and production environments on schedule. Provides follow up production support. Submits change control requests and documents.
• Provides subject matter expertise in software development methodology and development architecture standards. Mentors and trains staff with less experience. Resolves elevated issues and recommends enterprise-wide improvements.
• Participates in design, code, and test inspections throughout the life cycle to identify issues. Explains technical considerations at related meetings, including those with internal clients. Performs systems analysis activities.
• Thoroughly understands client business functions and technology needs. Has a broad and deep understanding of Vanguard's technologies, tools, and applications, including those that interface with business area and systems. Is well versed on the latest technologies and tools supporting software development in the industry.
• Interfaces with cross functional team members and communicates systems issues at the appropriate technical level for each audience.
• Thoroughly understands and complies with Information Technology and Information Security policies and procedures and verifies that deliverables meet requirements.
• Participates in special projects and performs other duties as assigned.
• Architect and guide integration of complex data flows across distributed services, APIs, and platforms to enable reliable, secure, and seamless enterprise-level interoperability.
• Drive performance and scalability enhancements by proactively analyzing system behavior, optimizing database architecture, and implementing high-efficiency design patterns.

Skills and attributes for success

• A team player with strong analytical, communication and interpersonal skills
• Constantly updating yourself about new technologies in the market
• A winning personality and the ability to become a trusted advisor to the stakeholders

To qualify for the role, you must have

• Minimum 8 years of experience in application development, system architecture and database management.
• Bachelor's degree (B.E./B.Tech) or Master's degree (M.E./M.Tech) in relevant fields such as Computer Science, Information Technology, Engineering, or a related field.
• Proficiency in Android, iOS, Nodejs, Typescript, ECS, Kubernetes
• Understanding of Material Design (Android) and Human Interface Guidelines (iOS)
• ServiceNow platfrom knowledge with Integration skills, app engine and flow design expertise, ServiceNow scripting knowledge and Glide API and Java Proficiency

Ideally, you'll also have

• Strong verbal and written communication, facilitation, relationship-building, presentation and negotiation skills.
• Be highly flexible, adaptable, and creative.
• Comfortable interacting with senior executives (within the firm and at the client)

What we look for

• Strong teamwork, work ethic, product mindset, client centricity and a relentless commitment to EY values.

What working at EY offers

We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.