SAP EDI

ECMS REQ ID/ Unique ID

539027

Assignment Duration

6 Months

Number of Openings

1

Country

India

Detailed JD (Roles and Responsibilities)

Real-time monitoring, tracking, and resolution of all EDI errors in OpenText, with root-cause documentation and trend analysis.

Owns ticket queue in ServiceNow, performs root-cause analysis (RCA), updates and closes tickets. This support role will require email communication to both internal & external stakeholders around EDI related issues, primarily through ServiceNow platform.

Create issue resolution documentation (incident description, root cause, steps to resolve)

For new processes, If no documentation exists create initial draft and schedule review (build knowledgebase)

Complete all training and knowledge transfer within timelines with positive feedback

All ticket communication completed within 48-hour response SLA; All ticket resolution completed within ServiceNow SLA

Weekly slide deck (close of business Friday): ticket counts, response/resolution times, top errors

Monthly deep dive on root causes and corrective actions

Total Experience

10yrs

Relevant Experience

8 yrs

Mandatory skills

SAP EDI

Desired skills

SAP EDI

Domain (Industry)

SAP EDI

Work Location

Hyderabad

Background checK (Before onboarding / After onboarding)

Post Onboarding

WFO / WFH / Hybrid

Hybrid

Shift Details (Time)

2:00 PM – 11:00 PM

Max Vendor Rate (Relevant to currency of work location

12000 INR/Day