Number of Openings |
1 |
ECMS ID in sourcing stage |
535596 |
Duration of Contract |
6 months |
Total Yrs. of Experience |
12 Years |
Relevant Yrs. of experience |
10 Years |
Detailed JD (Roles and Responsibilities) |
Solution Architecture & Design
- Architect end-to-end solutions using D365 CE, Customer Insights - Data, and Journeys.
- Design real-time marketing journeys using trigger-based automation across email, SMS, and push channels.
- Define and implement data models, segments, and unified customer profiles.
- Integrate D365 CE with Power Platform, Azure services, and third-party systems.
Customer Insights & Journey Orchestration
- Leverage Customer Insights - Data to build rich customer segments and predictive scoring models.
- Use AI-driven recommendations to personalize content and channel selection.
- Ensure seamless orchestration of real-time journeys across touchpoints.
Technical Leadership
- Guide development teams on best practices for D365 CE and marketing modules.
- Own technical roadmaps, estimations, and architecture governance.
- Lead sprint planning, solution reviews, and stakeholder workshops.
Compliance & Optimization
- Ensure GDPR and consent management compliance across marketing activities.
- Monitor performance metrics and optimize journeys for engagement and conversion.
Implement feedback loops and continuous improvement strategies.
|
Mandatory skills |
-
Technical Expertise:
- Deep knowledge of D365 CE (Sales, Marketing, Customer Service).
- Experience with Customer Insights - Data and Journeys (Real-Time Marketing).
- Familiarity with Azure Functions, Power Automate, and Dataverse.
-
Certifications:
- Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate (MB-220).
- Microsoft Certified: Customer Data Platform Specialty (MB-260) is a plus.
-
Soft Skills:
- Strong communication, stakeholder management, and leadership abilities.
- Ability to translate business goals into technical solutions.
|
Desired/ Secondary skills |
|
Domain |
Health Care |
Max Vendor Rate in Per Day (Currency in relevance to work location) |
INR 15,000/- |
Delivery Anchor for tracking the sourcing statistics, technical evaluation, interviews, and feedback etc. |
Rama Rao Venkata Magapu |
| |
|
Work Location |
Offshore, Any Infosys DC |
Start date |
Immediate |
WFO/WFH/Hybrid WFO |
Hybrid WFO |
BG Check (Pre/ Hybrid/ Post onboarding) |
|
Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO |
Needs to work with US overlap for customer meetings |
