Number of Openings* |
2 |
Duration of contract* |
6 weeks |
Total Yrs. of Experience* |
10 years |
Relevant Yrs. of experience* |
- 10 years of experience in Salesforce architecture and implementation.
|
Detailed JD *(Roles and Responsibilities) |
- Salesforce Certified Application Architect or System Architect, and Service Cloud Consultant
- 10 years of experience in Salesforce architecture and implementation.
- Ability to collaborate and lead workshops with cross-functional teams including IT, operations, and business stakeholders.
- Experienced in ensuring seamless Omni-Channel routing and agent experience across voice, chat, and email.
- Proven expertise in Salesforce Service Cloud, Omni-Channel setup, and ICT architecture.
|
Mandatory skills* |
- Salesforce Certified Application Architect or System Architect, and Service Cloud Consultant
- 10 years of experience in Salesforce architecture and implementation.
- Ability to collaborate and lead workshops with cross-functional teams including IT, operations, and business stakeholders.
- Experienced in ensuring seamless Omni-Channel routing and agent experience across voice, chat, and email.
- Proven expertise in Salesforce Service Cloud, Omni-Channel setup, and ICT architecture.
|
Desired skills* |
- Hands-on experience integrating Amazon Connect and BYOT solutions.
|
Domain* |
Salesforce FSC |
Approx. vendor billing rate* |
INR 15000-19000/Day |
Precise Work Location* |
Any Infosys DC |
Background check process to be followed: * |
As applicable for Sunlife |
Mode of Interview: Telephonic/Face to Face/Microsoft teams* |
Telephonic / Microsoft teams Video |
